Hercules stands warranty

[pitner]

My 2 stands had sticky rubber parts. I applied for warranty service and they mailed me 2 brand new stands complete. Great customer service. All I needed to provide was a photos of each stand. Good job guys. Service like that keeps me as a loyal customer for a great product.

[roylor4]

Good story and nice to hear. I have several Herc's.

[Wade Hampton]

I've been impressed with all of the Hercules products I've bought. It's nice to hear that they stand by their products like that. Thanks for posting.


whm

[devellis]

It's funny. When I saw the thread title, I was expecting a complaint about Hercules and was thinking that it would be disappointing for a company that makes such great products not to offer comparable service. Glad that I was wrong in my prejudgment about the thread's content and that Hercules took care of a customer. I really like their stands.

[pitner]

I am pleased with the customer service. 2 brand new stands with corrected parts. What's not to like.

[Inked]

Been using them for years. Great products!

Cool!! As a Herc user, it makes me feel good about them.

[warbles]

Originally Posted by pitner

My 2 stands had sticky rubber parts. I applied for warranty service and they mailed me 2 brand new stands complete. Great customer service. All I needed to provide was a photos of each stand. Good job guys. Service like that keeps me as a loyal customer for a great product.

Just curious...
How long had you owned the stands?
(What period of time does the warranty cover?)

[pitner]

Not sure how long but the warranty was for the sticky rubber parts that developed on the height adjustor.

[jalbert]

I had a similar great experience. The bolt that keeps the bottom locked in place had become stripped on my 3-guitar Hercules stand. They replaced it with a new one for free. What's not to like? (Okay, maybe I'm not thrilled with the construction yellow color of some of the parts, but I can overlook that!)

[WHguitarNYC]

Originally Posted by pitner

My 2 stands had sticky rubber parts. I applied for warranty service and they mailed me 2 brand new stands complete. Great customer service. All I needed to provide was a photos of each stand. Good job guys. Service like that keeps me as a loyal customer for a great product.

This is great to hear. I have the same issues and I own 3 of these stands. Who did you contact for the warranty? On the website it directs you to your local dealer although I bought them off of Amazon.

Thanks!

[fazool]

I absolutely love my Hercules products. My daughter bought me one for Christmas - a tripod stand that I use 24 hours a day I love it. I liked it so much I bought four wall hangers and got a free table top neck support, and several locks.

Every Hercules product is high quality, so I am glad to hear they haev excellent customer service as well.

It's always nice to hear about good companies.

[pitner]

Originally Posted by WHguitarNYC

This is great to hear. I have the same issues and I own 3 of these stands. Who did you contact for the warranty? On the website it directs you to your local dealer although I bought them off of Amazon.

Thanks!

KHS is the company name

[learner]

Thanks for posting this. Based on this report I'm switching to Hercules.

[da string dude]

Thanks for posting this I have been searching for help with my Hercules stand that failed in the same way. Sorry to report that I have not yet found a customer service number for these illusive guys. I have a lead and will report back if I find help or not.