#1
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Fishman customer service.
Several years ago, I purchased a used Platinum pro eq D.I. on this site. I kept it in reserve until the day my older Pro eq II bit the dust. I was a bit intimidated by the increased complexity of it but I managed to feel at home with it after a time. About a year ago it started giving me trouble with cutting out. I blamed it on everything but the Platinum Pro, slowly eliminating the causal variables until I could no longer deny that the problem was with the product, itself. I sent an email to Fishman and made arrangements to return it for repair. Flat fee of $50 but I paid shipping both ways. sent ups at their suggestion. (not cheap). they returned it USPS at 1/3 the price I paid to ship it to them but they replaced the entire board and sent it back in about a week and now it's right as rain. Totally worth it!
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#2
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I've had great experiences with Fishman's customer service. I had a Loudbox Performer that went dead on me once. It powered up fine but the Channel Mute button was stuck in the "on" position and no sound was coming out. I contacted Fishman and they told me what the likely problem was, sent instructions for how to fix it myself and I was up and running again after about 15 minutes of work. Great company to work with.
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'59 Gibson J-45 "Spot" '21 Gibson LG-2 - 50's Reissue '94 Taylor 710 '18 Martin 000-17E "Willie" ‘23 Taylor AD12e-SB '22 Taylor GTe Blacktop '15 Martin 000X1AE https://pandora.app.link/ysqc6ey22hb |
#3
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I have a friend whose SA220 preamp got noisy. Fishman knew what the problem was and sent him a replacement part which he easy replaced plug-n-play. Been great ever since. Fishman has great products and evidently is a standup company.
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Martin 000-28EC, Taylor 12fret Cedar/Mahogany, Taylor GC8, Carvin AC275, Takamine TC135SC, Yamaha APX5na |
#4
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I have used their pre amps exclusively since 1990, starting with the old Model G.
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#5
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Fishman ; very good stuff. My Pro EQ bit the dust too . Now I have the LR Baggs but only used it once.
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#6
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Quote:
Not much of an endorsement from a nobody like me, but I'm very picky about my tone. I'm just glad their products are serviceable, and they try to meet the customer's needs.
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Martin 000-28EC, Taylor 12fret Cedar/Mahogany, Taylor GC8, Carvin AC275, Takamine TC135SC, Yamaha APX5na |