The Acoustic Guitar Forum

Go Back   The Acoustic Guitar Forum > General Acoustic Guitar and Amplification Discussion > Carbon Fiber

Reply
 
Thread Tools
  #1  
Old 11-28-2005, 11:57 AM
gerardo1000 gerardo1000 is offline
Registered User
 
Join Date: Jun 2003
Location: Michigan
Posts: 1,073
Default Happy ending with Emerald Guitars

A few days ago I posted a story about an Emerald Opus X-10 guitar which I ordered directly from the Factory in Ireland . The guitar, a model from last year which was offered to me at a very discounted price, was ordered and paid on November 11, but never arrived. In fact, due to a mistake of the carrier, it was shipped to France, instead, and was left there for many days.
After 16 days, it is now back in Dublin. Alistair Hay, the owner of Emerald Guitars, has decided to get it back to the Factory and, in its place, it will ship me a brand new guitar, with no extra-charge. More over, he has already refunded me for the shipping expenses. That means that I will get a brand new guitar with no shipping expenses and... at the price of a used one. This is really a nice and more than fair way to amend for a shipping mistake. I really appreciate it and therefore I like to inform evberybody in the Forum about this happy ending.

Thanks for the attention,

gerardo1000

Last edited by gerardo1000; 11-28-2005 at 12:02 PM. Reason: Correct the content
Reply With Quote
  #2  
Old 11-28-2005, 12:00 PM
kilgorekid kilgorekid is offline
Registered User
 
Join Date: Dec 2003
Location: Carrollton, Texas
Posts: 638
Talking

I love happy endings! I'm feeling a little verklempt!
__________________
Greetings from the Lone Star state!
Bryan Shaw Custom Acoustic
Collings OM2HSB
Alvarez Yairi DY77


Bill
Reply With Quote
  #3  
Old 11-28-2005, 12:08 PM
yukonkornelius's Avatar
yukonkornelius yukonkornelius is offline
Zzz Zzz Zzz
 
Join Date: Jun 2003
Location: New York
Posts: 3,782
Default

from the title, i thought i was going to have to order one of these ASAP.

(good story by the way, congrats)
__________________
George
Lefty


www.georgeschneider.com
Reply With Quote
  #4  
Old 11-28-2005, 12:27 PM
Guyute's Avatar
Guyute Guyute is offline
Registered User
 
Join Date: Apr 2004
Location: California
Posts: 5,712
Send a message via AIM to Guyute
Default

Quote:
Originally Posted by Joyride
from the title, i thought i was going to have to order one of these ASAP.

(good story by the way, congrats)
Now THAT was funny!

Sounds like a good company....gotta love a customer service story like that. And I think Emerald should be lauded for it.
__________________
Chris
Official site

That which is good or great makes itself known, no matter how loud the clamor of denial. -- Theodore F. MacManus

I've got a fever and the only prescription is more cowbell -- Christopher Walken
Reply With Quote
  #5  
Old 11-28-2005, 12:28 PM
gteague gteague is offline
Registered User
 
Join Date: May 2004
Location: euless, tx
Posts: 2,141
Send a message via MSN to gteague Send a message via Yahoo to gteague
Default

glad it finally arrived. i've been reading about your saga. shipping problems always leave you frustrated and helpless.

btw, lol! joyride! [g]

/guy
__________________
when fascism comes to america it will be wrapped in a flag and carrying a cross. ~sinclair lewis || 000-18wg | 000-2hss | prs-sc | fiddles ||
Reply With Quote
  #6  
Old 11-28-2005, 12:36 PM
gerardo1000 gerardo1000 is offline
Registered User
 
Join Date: Jun 2003
Location: Michigan
Posts: 1,073
Default

It's not arrived yet, I am crossing my fingers ! But two mistakles in a row from the shipping carrier are unconceivable. Besides, I guess that Alistair is using UPS this time.
Well, at the end, it will be a three weeks wait, but it will be worthwile !

gerardo1000
Reply With Quote
  #7  
Old 11-28-2005, 06:59 PM
wierdOne wierdOne is offline
Registered User
 
Join Date: Nov 2005
Location: pensacola florida
Posts: 587
Cool

sweet dude.... that Alistair is one cool cat...
Reply With Quote
  #8  
Old 11-28-2005, 10:22 PM
David Strummer David Strummer is offline
Registered User
 
Join Date: Sep 2005
Posts: 108
Default

Good on Alastair. Sensible too: It's a simple enough fix, and by eating a couple bucks (or quids or whozzats?-Euros!) now he is undoubtedly selling a few more instruments down the line.
__________________
David

They said, "You have a blue guitar, you do not play things as they are."
The man replied, "Things as they are, are changed upon the blue guitar."
(Wallace Stevens)
Reply With Quote
  #9  
Old 11-28-2005, 10:34 PM
dane337 dane337 is offline
Registered User
 
Join Date: Jan 2004
Location: Away from the office
Posts: 180
Default

I'm glad to hear that. I'm planning to take the carbon/composite plunge (once I've accumulated enough capital with the wife. . . ) and like what I hear about the Emeralds. Hearing that Mr. Hay is a stand-up guy certainly doesn't hurt, either! We're planning a trip to Dublin in the spring, so maybe. . .

I second the motion for pics and impressions/reviews!
__________________
David
2003 615ce "Vanessa"
2004 Wife "Kelly"
2005 Airedale "Wrigley"

2007 Son "Nolan"

"There is nothing worse than a brilliant image of a fuzzy concept." -- Ansel Adams
Reply With Quote
Reply

  The Acoustic Guitar Forum > General Acoustic Guitar and Amplification Discussion > Carbon Fiber

Thread Tools



All times are GMT -6. The time now is 10:24 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Copyright ©2000 - 2018, The Acoustic Guitar Forum
vB Ad Management by =RedTyger=