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#1
06-18-2013, 05:54 AM
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Rainsong Customer Service!
The folks at Rainsong have really proven they have great customer service. I bought a Shorty in January and have been using it at all my gigs. A few weeks ago I was using the on-board tuner and it wouldn't disengage - keeping the guitar muted. I was in trouble - I had two more hours to go. I finally removed the battery and plugged it back in and it cleared the unit - the show went on! I contacted Rainsong and received a response the next day! They're sending me a new unit , no questions asked. They even said to take my time returning the old unit. It's great to deal with a company that takes customer service seriously.
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1971 Martin D28 2014 Taylor 814CE 2003 Martin OM-35 
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#3
06-18-2013, 10:10 AM
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Me too - Jeanne has always been quick to respond, and always has something nice to say.
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Don Ward Rainsong JM1000 Rainsong JM3000 Variax 700/podXt Live Yamaha C40 Classical (Chinese) Acrylic Strat
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#4
06-18-2013, 02:22 PM
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I've had significant issues arise with them too -- things happen -- and they've handled everything quite well.
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.[SIZE="2"] - Sean Debut album Time Will Tell now available on all the usual platforms -- visit SeanLewisMusic
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#5
06-18-2013, 05:13 PM
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Great story and Customer Service. Good thinking about removing the battery too.
I have to ask, did you have a backup guitar at the gig?
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#6
06-18-2013, 07:39 PM
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No problems with my Shorty.....but I almost want to have some to let them take care of it.
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David K.  Taylor 424ce SL Emerald X20 purple weave Emerald X20 gold weave Taylor NS34ce Taylor T5X Composite Acoustic OX Raw (Peavey) Rainsong OM Breedlove Pro C25/CRH Prestige Eclipse Spruce/Mahogany Voyage Air VAOM-1C (2) Baden D style Mahogany Journey Instruments Spruce/Mahogany Journey Instruments OF660 Recording King ROA-9 Bakersfield Limited Mogabi 200
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#7
06-18-2013, 07:47 PM
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I didn't have a backup guitar with me. I was inside at a local winery so I could have played unplugged but the folks there were really patient. As long as I don't use the tuner the electronics work fine - thank goodness for the Snark! But Rainsong is standing behind their product - I have no complaints. And I did purchase a new guitar over the weekend, a PRS SE Angelus - my new backup!
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1971 Martin D28 2014 Taylor 814CE 2003 Martin OM-35
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#8
06-19-2013, 07:29 AM
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Quote:
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Sharky-Blessed '26 La Pacific banjolele '76 Martin Sigma DR-9 BIG GAP in GAS '87 Guild D25-12 w/ K&K PWM- acquired in '07 '12 Voyage Air VAMD-02 '16 Alvarez MFA70- new to the herd 1/4/17 Ultrasound AG50DS4 Now playing in honor of The Bandito of Bling, TBondo & Dickensdad
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#9
06-19-2013, 11:51 AM
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Here's my review of my new PRS SE Angelus Custom (for what it's worth) I tried several other guitars in that price range ($1,000) and there's no comparison. I would put the PRS up against guitars that cost quite a bit more. It has a balanced, smooth sound. Sounds great plugged in - not too bright or too much bass, it doesn't overpower my vocals. I like the neck - not too thin so my hands don't cramp. Excellent action with no buzzing on any fret. For the money it's a great buy!
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1971 Martin D28 2014 Taylor 814CE 2003 Martin OM-35
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#10
06-19-2013, 03:39 PM
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So nice to see someone take the time to post a positive review. The folks at Rainsong are indeed second to none when it come to customer service, even without Jeane who retired recently.
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#11
06-30-2013, 05:40 PM
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RainSong has great customer service! A few years ago, I had an LR Baggs Element UST go bad on me in my RainSong DR1000 and Jeanne sent me not only a new Element UST but a Tusq saddle blank too just in case the string-to-string output imbalance was saddle related. Twenty minutes of extraction of the old Element and installation of the new one had that RainSong dreadnought rockin' again!
Regards SpruceTop
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Martin HD-28 Sunburst/Trance M-VT Phantom Martin D-18/UltraTonic Adamas I 2087GT-8 Ovation Custom Legend LX Guild F-212XL STD Huss & Dalton TD-R Taylor 717e Taylor 618e Taylor 614ce Larrivee D-50M/HiFi Larrivee D-40R Blue Grass Special/HiFi Larrivee D-40R Sunburst Larrivee C-03R TE/Trance M-VT Phantom RainSong BI-DR1000N2 Emerald X20 Yamaha FGX5 Republic Duolian/Schatten NR-2
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