#76
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Jim Dogs Welcome......People Tolerated! |
#77
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Look, you're 70. I'll be there in a matter of months. Life is too short to stress too much over this. The emotional currency you spend won't be worth it. Find a guy known to be a finish expert and have it fixed. These guys are good. I once saw a big divot a friend put in the headstock of his D 45. I knew exactly where it was. After he got it back from Gryphon, I had to take it out into full sunlight to sorta see where it had been.
Sure, you could seek justice, but forgiveness is the better bet.
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2007 Martin D 35 Custom 1970 Guild D 35 1965 Epiphone Texan 2011 Santa Cruz D P/W Pono OP 30 D parlor Pono OP12-30 Pono MT uke Goldtone Paul Beard squareneck resophonic Fluke tenor ukulele Boatload of home rolled telecasters "Shut up and play ur guitar" Frank Zappa |
#78
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That's why their aren't a lot of luthiers, a ten dollar job turns into a thousand dollar mistake.
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#79
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Sounds like the OP is on path to a good resolution. I'd probably have blown my stack, too, initially. But, then again, if you're planning to keep it forever, resale value isn't really a concern after all. And, if it can be matched extremely close by a Martin authorized repair shop, that's not too bad. Now just think how chill you'll be the next time you bounce it off the corner of the coffee table...
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#80
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Mass Street Music is excellent, you will be in the best of hands.
Good for you on the outcome and less stress than it could have been. I'd have them do a top level setup while there. keep us posted d |
#81
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Glad OP got it resolved. And cheers to Jklotz for involving a happy ending. Can't wait for happy ending pics.
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Martin D-13E (2021 MiM) |
#82
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Pete "Never take a fool with you when you go, because you can always pick one up when you get there"! Billy Connolly. |
#83
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I'm glad Rixtoy is on the path to a resolution. It will be interesting to see how the shop that caused this whole mess responds when presented with the bill.
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#84
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So glad to hear our exchange was helpful! We're all in this together, so glad I could help. Plus I've heard good thing about Mass Street. It sounds like you are in good hands. And yes, that shop that caused this mess needs to pay for those repairs, including shipping if needed.
While you are there, maybe you can look at some less expensive "backup" guitars? Maybe used, not much money? There are some $200 guitars out there that are very playable and sound pretty good, believe it or not! Something you can use while you are waiting for the repair that you don't mind leaving out when the grandkids come to visit? We all need a "beater" from time to time, they do come in handy. BTW - my luthier told me, in that same conversation, it's not easy to become certified by Martin to be an authorized repair center. That's why there are so few of them. They have to jump through a lot of hoops, pass multiple tests, purchase many specialized tools and go through a good bit of training, which they are later tested on. So feel confident any shop that has it a) knows what they are doing and b) has the resources, training and knowledge to make repairs to Martin's standards and c) has direct access to Martin for advice and materials. |
#85
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Smart direction on your part. You could have chosen a more aggressive path that might have just resulted in more problems. You’re being wise and measured in your response here in my view. The reality is that you will probably put a blemish on that guitar in the next 6 months yourself that will make the repair look absolutely perfect. Best wishes
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2020 Yamaha LL56 Custom 2021 Boucher SG-51-BMV 2020 RainSong CO-WS1000N2 2019 PRS Silver Sky |
#86
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What a great use of this forum! It looks like you have a good solution notwithstanding your grief, emotion, and stress created by this little guitar shop. If it was me, I would reach out diplomatically to the shop that caused the problem, explain your choice of remediation, and offer them the opportunity to reimburse you any costs and provide a loaner since you may be without a guitar for several weeks. Best case, they humbly and graciously make it right, and worst case, you have the heavy option to trash their reputation with social media. Forgiveness should be cathartic and provide closure regardless of how the owner handles their error. Once done, let it go regardless and enjoy your beautiful guitar...
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#87
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One would think they should be relieved — the estimates Mass Street Music gave the OP for a top-notch repair seem both reasonable and downright palatable compared to other plausible scenarios that would have involved a new neck or replacing the guitar outright. They should consider themselves fortunate that the OP is taking this in stride.
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#88
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The shop that did the damage is responsible for making this right to your satisfaction. I would let them know of your plan to have the instrument repaired properly and that you expect them to pay for the repair. I would have this agreement in place in advance of having the repair work done. Otherwise, I suspect that the shop that damaged your guitar will deny all responsibility.
Just my $0.02
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Martins, Taylors, Larrivees (L-05, L-04, D-03R, O-09, OM-40, OM-40R, SD-50), Yamahas, Godins, Gretsch, Horabe, et al |
#89
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OP I'm glad you found a solution. I'd be just as angry as you were. Good luck with the repair.
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Barry Sad Moments {Marianne Vedral cover}: My SoundCloud page Some steel strings, some nylon. |
#90
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Personally, I would just write the other shop off entirely. I would not expend effort to collect anything. My time and blood pressure are worth more than the 200-500 repair quote. The world is full of incapable and clueless people. I try to distance myself from them as much as possible.
The positive outcome of the whole thing will be that by using Mass Street Music you will now know about one of the most amazing guitar shops around and you won't have to worry about podunk shops, anymore. I don't know if they are allowing customers in or not, but you could spends hours upstairs drooling over acoustic guitars. |