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Old 07-12-2021, 10:42 AM
no1i no1i is offline
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Default Tough decision

I ordered a custom guitar through a dealer a few years back and paid the initial deposit. However, life is full of surprises and currently in urgent need of money. Just want to know if this will burn the bridge with the luthier/dealer, I'd definitely be interested in doing another build once I sort things out.
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Old 07-12-2021, 10:46 AM
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Originally Posted by no1i View Post
I ordered a custom guitar through a dealer a few years back and paid the initial deposit. However, life is full of surprises and currently in urgent need of money. Just want to know if this will burn the bridge with the luthier/dealer, I'd definitely be interested in doing another build once I sort things out.
IMO, the only way to know for sure is to call them, be honest, and ask. I suspect that you'd get most of your deposit back but check your paperwork or emails, there's probably a nonrefundable percentage of the deposit.
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Old 07-12-2021, 10:59 AM
Mr. Paul Mr. Paul is online now
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There have been a number of examples on AGF where one has sold their "place in line" for a custom build for the amount of their deposit.
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Old 07-12-2021, 11:34 AM
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Most deposits are non-refundable, but you may be able to sell or transfer it to someone else.
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Old 07-12-2021, 02:41 PM
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There have been a number of examples on AGF where one has sold their "place in line" for a custom build for the amount of their deposit.
I think this is the best plan of action if you want to keep the relationship with the people you were in agreement with.
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Old 07-12-2021, 07:00 PM
Steve-arino Steve-arino is offline
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Completely agree with the other responders. Put details on AGF and you might get someone to take over the build.

I did that earlier in the year with an AGF member and my new guitar should be here later in the week :-). I'm excited!

Lots of very good, ethical members on this forum.
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Old 07-12-2021, 07:37 PM
The Bard Rocks The Bard Rocks is offline
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I'd first talk to the luthier. Maybe he would let you transfer your build to later on when you will have more money to finish it. If you need the deposit back and can't gt it refunded, then the suggestions to sell your place in line is the most viable alternative.
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Old 07-13-2021, 08:22 AM
jaymarsch jaymarsch is offline
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I agree, talk to the luthier. I know of a couple of luthiers who will refund a deposit if the deposit can be then paid by a new person taking that spot in line. Also, if there is a waiting list, the luthier could offer someone in their queue to replace the deposit for a chance to move up the line and get their guitar sooner. Honest communication about your changing situation could result in a positive solution for more than just you and maintain your good relationship with the dealer. Good luck.
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Old 07-13-2021, 09:13 AM
Tahitijack Tahitijack is offline
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What does your order contract say? I agree with others, the deposit should be non refundable. But if work has not started you should be able to cancel with just the loss of your deposit.
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Old 07-13-2021, 09:50 AM
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Just talk to the builder/dealer. Tell them your situation. They are usually understanding.
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