#46
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Brian Eastwood Custom Acoustic (1981) Rob Aylward 'Petit Bouche' Selmer Style (2010) Emerald X7 OS Artisan (2014) Mountain D45 (mid '80s) Brian Eastwood ES175/L5 Gibson Les Paul Custom (1975) Brian Eastwood '61 Strat Bitsa Strat with P90s (my main electric) The Loar F5 Mandolin, Samick A4 Mandolin Epiphone Mandobird Brian Eastwood '51 P Bass NS Design Wav EUB Giordano EUB |
#47
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I'm about done with Bose. After returning both units twice for repair, they stioll drained. I was told to exchange them for brand new units that were the first with the fix change made at the factory. These drain worse than the old ones.
I've spent many many months dealing with them on this issue. Luke in the UK was very kind and did what he could to help me, but now they sent me to a guy in the US who is essentially telling me to pound salt and just charge them before every gig. Was that the line for the old units????? I'm pissed. |
#48
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That's disgraceful behaviour. Be sure to post on the facebook user pages and anywhere else you can. Have you tried to post on the Bose forum?
Did you check when the 'brand new units' were manufactured, the phone app tells you that info (will check my second later today)? I dealt with Luke in the UK (he contacted me at the request of ST from the Bose forum) and he was great but all he could do of practical use was to arrange for me S1 to be collected and returned for repair. This was the second attempt sat repair after my dealer had replaced it then returned the replacement for repair (after which it was worse than before). After the second repair, which finally included a firmware update, it works as it should so I bought a second one......... which also had the issue. fortunately a firmware update 'fixed' that one (for a certain definition of fixed).
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Brian Eastwood Custom Acoustic (1981) Rob Aylward 'Petit Bouche' Selmer Style (2010) Emerald X7 OS Artisan (2014) Mountain D45 (mid '80s) Brian Eastwood ES175/L5 Gibson Les Paul Custom (1975) Brian Eastwood '61 Strat Bitsa Strat with P90s (my main electric) The Loar F5 Mandolin, Samick A4 Mandolin Epiphone Mandobird Brian Eastwood '51 P Bass NS Design Wav EUB Giordano EUB Last edited by sam.spoons; 07-08-2020 at 02:52 AM. |
#49
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I've had battery issues with my S1 pro
Bose is sending me a Free battery no questions asked! Happy with their customer service. |
#50
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They checked serial numbers and my batteries were from the last batch made in December 2019. They have not made any since.
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#51
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Here's what Bose has to say about the firmware updates and the cause of the battery drain problem. He's also claiming that the hardware was fixed in production in 2018. Based on what I was told by ST on the Bose forum and Luke at Bose England, this appears to be a lie.
"The amount of drain depends on the individual system and it was never acceptable to Bose. A Field Effect Transistor is a device in the S1 that resists the flow of electricity through a circuit. We noticed that it was not shutting completed off in some rare circumstances which potentially led to battery drain. This was fixed in 2018. We also updated the firmware because it was possible for the software to remain in a low power state, this only happened below 5% battery life however. This was also fixed in the latest firmware update released in January 2020. The customer service rep was trained to field for these potential issues and make sure you received units that did not have either of these anomalies. I can assure you that your systems do not have either of these issues." |
#52
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Brian Eastwood Custom Acoustic (1981) Rob Aylward 'Petit Bouche' Selmer Style (2010) Emerald X7 OS Artisan (2014) Mountain D45 (mid '80s) Brian Eastwood ES175/L5 Gibson Les Paul Custom (1975) Brian Eastwood '61 Strat Bitsa Strat with P90s (my main electric) The Loar F5 Mandolin, Samick A4 Mandolin Epiphone Mandobird Brian Eastwood '51 P Bass NS Design Wav EUB Giordano EUB |
#53
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I received an email from Liam, Luke's supervisor, containing incorrect information and again telling me to pound salt:
"After lengthy conversations with our engineers, technicians, and our executive office, they confirmed that the batteries are performing as expected, having lost only 20% of their charge after 112 days of usage. " My response was that I would be thrilled with those results, but those weren't my results. (I think those were Archtoip Eddy's in the Bose forum) I only tested to a 10% drop and that took 8 days and 13 days at best. Luke called me this morning to explain that Liam made a mistake, but that they still were telling me to pound salt. About the only correct thing he said was that Bose did not make anything better. In fact, what I have now is worse performance than the originals. I explained that I'm only looking to end up with similar performance to what others have with their repaired units or even non-repaired units after the firmware updates. I simply cannot understand why these brand new units have so much battery drain. I had to remind Luke of some of the history here. My original speakers were sent in for repair twice because Bose failed to do any repairs before sending them back. Luke told me to not even open the second one (that was returned weeks after the first one) because it was not repaired correctly. When I received those back, the battery drain issue persisted. After the Covid lockdown, they sent me brand new speakers. After fully charging and updating, one of the speakers was down to 90% in 12-13 hours. I reported this to Luke. I recharged that battery and it went 8 days before dropping to 90%. The other dropped in 13 days. Now they tell me that's acceptable to Bose. I'm currently testing a completely new set of batteries borrowed from a friend and am getting some better results. If it turns out that the batteries in the new units are the issue (both made in December 2019 which is the latest batch), Luke said they won't replace them, but to keep him updated. They did offer me a "refund." Whether that includes tax, I don't know. But I have money invested in the bags (Arriba and Bose), special short stands, trs cables etc... So I'd still be in the hole. Not the customer service I expect. Hopefully, it will turn out to be a battery issue and I'll end up satisfied. But man, they turned on me fast. |
#54
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That is appalling behaviour, I would send them back for replacement, again.
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Brian Eastwood Custom Acoustic (1981) Rob Aylward 'Petit Bouche' Selmer Style (2010) Emerald X7 OS Artisan (2014) Mountain D45 (mid '80s) Brian Eastwood ES175/L5 Gibson Les Paul Custom (1975) Brian Eastwood '61 Strat Bitsa Strat with P90s (my main electric) The Loar F5 Mandolin, Samick A4 Mandolin Epiphone Mandobird Brian Eastwood '51 P Bass NS Design Wav EUB Giordano EUB |
#55
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I'm currently testing a set of brand new batteries borrowed from a friend. They're actually testing well so far. Ultimately, it may be an issue with the batteries that came with these new units. Or maybe I need to somehow reset the charge on those batteries. I'll see how far I get with the current set which I will have to return. |
#56
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Accept the refund then and then go and buy a new pair from a retailer, maybe online to benefit from the return option and test them straight away.
If there was anything else that did the same job I'd have bought them but the S1 is the only game in town just now (I discount the JBL 'cos they just don't sound good).
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Brian Eastwood Custom Acoustic (1981) Rob Aylward 'Petit Bouche' Selmer Style (2010) Emerald X7 OS Artisan (2014) Mountain D45 (mid '80s) Brian Eastwood ES175/L5 Gibson Les Paul Custom (1975) Brian Eastwood '61 Strat Bitsa Strat with P90s (my main electric) The Loar F5 Mandolin, Samick A4 Mandolin Epiphone Mandobird Brian Eastwood '51 P Bass NS Design Wav EUB Giordano EUB |
#57
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#58
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If that's true (not doubting your word here BTW) then it's an entirely new problem. The batteries out if older S1 Pros would last for months without losing significant charge if they were removed from the speaker. Bose also said that there was not an issue with the batteries but with the S1 itself. It sounds to me that haven got a clue what is going on and they are finally trying to sweep the issue under the carpet. Where has their promise to ensure customers did not suffer as a consequence of this design fault gone?
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Brian Eastwood Custom Acoustic (1981) Rob Aylward 'Petit Bouche' Selmer Style (2010) Emerald X7 OS Artisan (2014) Mountain D45 (mid '80s) Brian Eastwood ES175/L5 Gibson Les Paul Custom (1975) Brian Eastwood '61 Strat Bitsa Strat with P90s (my main electric) The Loar F5 Mandolin, Samick A4 Mandolin Epiphone Mandobird Brian Eastwood '51 P Bass NS Design Wav EUB Giordano EUB |
#59
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Bose S1 Pro battery draining issue
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The batteries that came with these new S1s were made in December 2019 and that’s the newest batch. Last edited by DavidE; 07-17-2020 at 09:00 AM. |
#60
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Definitely worth checking the run time of the new batteries too as well as the 'standby' time.
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Brian Eastwood Custom Acoustic (1981) Rob Aylward 'Petit Bouche' Selmer Style (2010) Emerald X7 OS Artisan (2014) Mountain D45 (mid '80s) Brian Eastwood ES175/L5 Gibson Les Paul Custom (1975) Brian Eastwood '61 Strat Bitsa Strat with P90s (my main electric) The Loar F5 Mandolin, Samick A4 Mandolin Epiphone Mandobird Brian Eastwood '51 P Bass NS Design Wav EUB Giordano EUB |