#31
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Another possibility...
Just as an alternative theory: I have those marks on both of my long standing guitars, particular near the bass side tuners, but definitely both sides. I thought I had done it with the plastic string winder that I use. I did wonder how that was possible because it doesn't seem to reach the headstock. Now I am convinced those marks are from my left-hand fingernails just accumulating over the years, particularly given the angles of tuning on the top side of the headstock.
I didn't see them for the longest time because I wasn't paying attention. Just noting my own experience and raising a possible alternative explanation. It also seems unlikely that a luthier would make that kind of mistake, though inadvertent damage is always a possibility.
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Santa Cruz OM Santa Cruz Vintage Southerner Gibson ES-335 |
#32
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Damage
You are being very understanding about this. There is a BIG difference between "accidental " damage and " careless / incompetent / who cares " damage. Not acceptable on your guitar and a real shame for the next customers instrument.
I think you owe it to all future customers to make sure this individual is removed or severely scolded. d |
#33
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It's not a power winder vs hand winder problem - it's about the attachment that fits on the tuners.
There is basically 2 different attachments for power winders. I will only use the shallow cup on the right - it does not come close to the sides of the headstock. A full time luthier may be inclined to use the deeper, more versatile attachment as he/she works on a large variety of string instruments.
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Brucebubs 1972 - Takamine D-70 2014 - Alvarez ABT60 Baritone 2015 - Kittis RBJ-195 Jumbo 2012 - Dan Dubowski#61 2018 - Rickenbacker 4003 Fireglo 2020 - Gibson Custom Shop Historic 1957 SJ-200 2021 - Epiphone 'IBG' Hummingbird |
#34
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Quote:
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#35
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There are way to many guitar tech's and luthiers that are in the wrong line of work. The worst I had was a guy in 90's that was a full on "luthier" in that he built stringed instruments and did repairs. He set up a newish minty taylor 814c and when I got it back it looked like some chickens had a great party on the spruce top behind the bridge.
It was obvious he was dropping tools on it unprotected. I never went back, but most my music buddies know about it. He still works out of Ridgway CO, but now there are better choices in Durango, Dave Farmer, of Turtle Creek Instruments is my go to luthier of choice. |
#36
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I really appreciate all the replies. I’ve been waiting a couple days to go back into the shop because I don’t like to conduct business when I’m angry as I feel it clouds my judgement. Now that I’ve cooled off a bit, I do intend to go in and show them the damage and see how they respond. Obviously this is not something that is fixable as the wood is actually gouged. It’s cosmetic, but the fact is I brought in a mint guitar and it is now no longer mint. Their response will likely determine my next step, whether that’s a negative review online or just letting it go with an apology, I don’t know yet. The part is that this is a very reputable shop with dozens upon dozens of rave five star reviews, so even if I wanted to call them out online it would likely have a negligible effect.
I’m still not satisfied with the setup, which I imagine they’d offer to remedy at no charge under the circumstances. But given the damage they caused, I’m reticent to trust my instrument to them again, so the alternative is to take it elsewhere and pay… again… to try to achieve the setup I want. What recompense might you expect from a guitar shop in this situation? Last edited by Kerbie; 10-28-2021 at 01:22 AM. Reason: Please skip the profanity |
#37
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What recompense?
I would expect a full refund. |
#38
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This ^^^^^ plus the proper set up and compensation for the damage they caused.
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#39
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Quote:
Ask them to fix it or pay you the equivalent cost. |
#40
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Quote:
Last edited by BrunoBlack; 10-27-2021 at 03:18 PM. |
#41
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I’d wanna see a pic of it from 3’ away - you can make almost anything look like a big problem from 3” -
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More than a few Santa Cruz’s, a few Sexauers, a Patterson, a Larrivee, a Cumpiano, and a Klepper!! |
#42
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Is it possible that was part of the factory "aging" process?
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jf45ir Free DIY Acoustic Guitar IR Generator .wav file, 30 seconds, pickup left, mic right, open position strumming best...send to direct email below I'll send you 100/0, 75/25, 50/50 & 0/100 IR/Bypass IRs IR Demo, read the description too: https://youtu.be/SELEE4yugjE My duo's website and my email... [email protected] Jon Fields |
#43
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This is true, some people pay to get that kind of wear!
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#44
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My brother-in-law was a builder in Bend OR for many years. There was a period when people were asking for the distressed look in a new home. After he installed very nice looking wood floors, he and his partner would walk around dropping their hammers on the floor. Seemed to make the customers happy.
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#45
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Quote:
Ask if they used a string winder and test the fit. Does it fit the mark? If yes then perhaps they will try to make it right with you somehow. |