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#1
07-16-2018, 06:49 PM
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Acoustic Guitar Magazine is a no show
Twice I've signed up for the magazine but never seem to get a hard copy. The first time I thought maybe i misread something and only signed up for a digital copy but this time I double checked the fine print and I believe I should be getting a hardcopy. I've sent an email w/o any luck. Any suggestions?
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#2
07-16-2018, 07:18 PM
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Complain a lot. I did.
To them you are just a number and a dollar; 'customer service' is an oxymoron. 
__________________
*The Heard: 85 Gibson J-200 sitka/rosewood Jumbo 99 Taylor 355 sitka/sapele 12 string Jmbo 06 Alvarez AJ60S englmn/mpl lam med Jmbo 14 Taylor 818e sitka/rosewood Grand Orchestra 05 Taylor 512ce L10 all mahogany Grand Concert 09 Taylor all walnut Jmbo 16 Taylor 412e-R sitka/rw GC 16 Taylor 458e-R s/rw 12 string GO 21 Epiphone IBG J-200 sitka/maple Jmbo 22 Guild F-1512 s/rw 12 string Jmbo
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#4
07-16-2018, 08:39 PM
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I heard from multiple sources that Acoustic Guitar magazine is no more. Shut down.
Tony Polecastro mentions in the most recent episode of Acoustic Tuesday (#46? 45?) that he begrudgingly is receiving "Guitarist" magazine for the remainder of his subscription. I love Guitarist personally, despite being a mostly acoustic player/collector overall, it's about my favorite guitar publication ever.. you can tell he hates the bias toward electric, and says as much  I don't know why exactly, but it's the single guitar magazine that sucks me in the hardest and that I enjoy most (I read just about all, or most, of them: F.J., guitarist, guitar player, vintage guitar, guitar world, AG )Anyway, wondering if others might chime in; I bought a copy of AG off the shelf about a month or 2 ago, but have never had a subscription.... but I've heard several times that they were shutting it down. 
__________________
2003 Washburn WD44S | Sitka/Hawaiian koa 2018 Gibson J-45 Vintage | Torrefied Adi/Mahogany 2015 Gibson Wildwood AJ New Vintage | Adi/EIR Fishman | Loudbox Mini | Primetone 1.0mm "what is the universe? the universe is a symphony of vibrating strings.." -michio kaku
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#5
07-16-2018, 09:12 PM
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"Acoustic Guitar" magazine is alive and well, I get my copy every month...
The mag that has ceased publication is the UK based "Acoustic" mag...the subscriptions were, I believe, shifted to the UK "Guitarist" mag... There was a lot of folks confusing the 2 magazines when "Acoustic" ceased publication... If you've paid for a subscription to "Acoustic Guitar" and you're not getting a hard copy, you should CALL the phone number on the website... The few times I've had a question, or I want to order something from the store, I call and they handle things to my satisfaction without fail...
__________________
"Music is much too important to be left to professionals."
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#6
07-16-2018, 09:20 PM
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magazine, what is that?
they may be short staffed and it will take a while. i've had that problem in other situations. the customer service staff seems to be minimal all over. play music!
__________________
2014 Martin 00015M 2009 Martin 0015M 2008 Martin HD28 2007 Martin 000-18GE 2006 Taylor 712 2006 Fender Parlor GDP100 1978 Fender F65 1968 Gibson B25-12N Various Electrics
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#7
07-17-2018, 06:51 AM
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I've subscribed to AGM off and on for the past several years. I've had a couple magazines lost or damaged by the Post Office. I've always gotten great service when I call the magazine. They sent me a replacement el pronto.
__________________
It never moves any faster than it's supposed to go - Taj Mahal
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#9
07-17-2018, 07:05 AM
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I am a subscriber and get mine every month.
I did, however, have a small issue which they corrected ASAP. I initially subscribed in July 2017. In February 2018, I received a notice that this was the last copy of my subscription and needed to renew. I was pretty sure they were off but just renewed anyway since I wanted to keep getting their publication. All of a sudden. I started receiving 2 copies of each monthly publication. After a couple of months of that, I e-mailed them and explained my situation. I received a reply the next day confirming my suspicions. They said they corrected their records and extended out my current subscription to reflect the early renewal. I was actually surprised at the quick and helpful response. Maybe my threat to cancel "if they can't or won't remedy the situation" worked.
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Dan
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#11
07-19-2018, 09:48 AM
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What ever you do, don't subscribe via a response to an email offer. Scams everywhere these days.
__________________
Happy Sunsets Taylor 514ce (1999) Taylor K22ce - all Koa (2001) Taylor 612ce (2001) Taylor T5-C2 Koa (2007) Ovation CS28P KOAB - Koa Burst (2017) Paul Reed Smith 305 - Sunburst (2012) Paul Reed Smith Custom 22 - Autumn Sky (2013) Fender Classic Player 60s Strat - Sonic Blue (2012) Roland Juno DS76 (2020)
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