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#1
10-25-2019, 07:16 AM
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Emerald Order - Clearing New York Customs???
I have a question for you experienced Emerald purchasers. How long does it typically take to clear US Customs in New York? It seems that my X20 went through in a day or so but my most recent order has been there all week. I googled this subject, and learned of some very bleak experiences from others. Any words of encouragement?
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Emerald X20 Emerald X20-12 Fender Robert Cray Stratocaster Martin D18 Ambertone Martin 000-15sm 
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#2
10-25-2019, 08:33 AM
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Each of my Emeralds went through Customs in a day. While some will inevitably tell you that "everyone in the Customs facility will have to take their turn at playing your guitar," or other woes of "it took 6 months to clear Customs," let me give you these words of encouragement: it will get there when it gets there.
Really, Jim, that's all you've got? Yeah, pretty much. I had some real expectations after that first guitar got to me in just under 4 days. The second one took 13 days, but a week of that was because (at the time) they only shipped on Fridays (and I ordered that one late Friday). The third one was a custom order, and when it didn't ship when they said it would, I had to have them hold it because we were traveling at the time... and it got to our local Post Office on a Saturday before a Monday holiday. Rejoice in the knowledge that you have other great guitars to keep you busy while you wait. And, while everyone here understands the waiting angst, there is little true sympathy extended, because... you're getting another new guitar! 
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#3
10-25-2019, 08:42 AM
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Not asking for or looking for sympathy at all but thanks for the words of encouragement, Captain....
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Emerald X20 Emerald X20-12 Fender Robert Cray Stratocaster Martin D18 Ambertone Martin 000-15sm Last edited by RP; 10-25-2019 at 09:25 AM.
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#4
10-25-2019, 09:39 AM
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My Emerald purchases took 7-8 days to reach me here in Idaho. The eight day one was over a Federal holiday when US Customs had the day off. I know that doesn't help you much, RP.
We don't know much about the internal workings of Customs, so anything we say is speculation. I have some ideas because an old buddy worked for Customs for a while, but not at an airport.
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#5
10-25-2019, 09:53 AM
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Quote:
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Emerald X20 Cocobolo Woody Emerald X20 Opus 6 String Baritone Iris ND-200 Hand Painted By Sarah Ryan Iris Smeck Slope Shoulder Dread Iris AB Model Many Takamine Pro series Godin A8 Mandolin
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#6
10-25-2019, 12:31 PM
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One of mine said that it was in Customs for a week in the update, but it wasn't, it was actually on the way to me. The updates/status don't seem to be correct that often. Just my observation.
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John
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#7
10-25-2019, 01:10 PM
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Quote:
__________________
Emerald X20 Emerald X20-12 Fender Robert Cray Stratocaster Martin D18 Ambertone Martin 000-15sm
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#9
10-25-2019, 01:46 PM
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I think three of the four I bought direct from Emerald arrived in about 7-8 days. Once seemed to get lost for about three-plus weeks but that was around the holidays.
Check this out though: I just bought a new guitar from a dealer in Australia. I hit the Buy button on Monday evening and made immediate payment. It was already Tuesday morning in Australia. He shipped within a few hours of payment. THE GUITAR ARRIVED ON THURSDAY! Like less then three days.
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Call me Scott Cole Clark Angel 2 Thin Line | Emerald X7 Custom Woody | IRIS DF in sinker mahogany Methos1979: (Almost) Every guitar-related review I've written on AGF! Scott & Donna Music
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#10
10-25-2019, 01:54 PM
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This kind of gets discussed ad nauseam here (not that I can judge as I'm certainly impatient and just as excited to receive my guitars). USPS is and never have been a reliable source with their tracking. It may be unfortunate but it is true. I've received guitars by all the major carriers; FedEx and UPS are pretty darn accurate but USPS.....hmmm, NO.
My OF660 was shipped to me via USPS and the last update to my phone was "In transit to next facility". No message saying "Out for Delivery", and it wasn't 5 minutes later it was at my feet. Kinda scary really. I'm so glad I was at the address when it arrived! I know this isn't helpful but if the guitar is touched by USPS...it is what it is. I think what happens is that they are so busy, sometimes the driver doesn't scan the package when it moves to the next truck, building, etc. I think they are supposed to (especially when the customer is paying for expedited shipping), but I suspect scans get missed. What other explanation is there?
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Don't chase tone. Make tone.
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#11
10-25-2019, 01:57 PM
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Quote:
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Don't chase tone. Make tone.
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#12
10-25-2019, 01:58 PM
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I think my X10 was in the same shipping batch as yours. I'm not sure why mine got through in 1 day. Start checking the USPS tracking number for movement.
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Adamas W597 Ovation Elite Emerald X20 Select Series 12/17 E Emerald X10 Black Level 3
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#13
10-25-2019, 02:35 PM
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Quote:
Your item is being processed by United States Customs. Status In-Transit Inbound Into Customs
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Emerald X20 Emerald X20-12 Fender Robert Cray Stratocaster Martin D18 Ambertone Martin 000-15sm
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#14
10-25-2019, 02:51 PM
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Monday mine went through JFK: Int'l Distribution Center, Jamaica
I hope you see movement soon..I know the feeling. In Dec 2017 I was agonizing that I might not get my X20 before Xmas, It was held in customs for a few days. But the xmas gods smiled on me and I got it on the 23rd. (ordered on Dec 2nd, 3 weeks from order to door)
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Adamas W597 Ovation Elite Emerald X20 Select Series 12/17 E Emerald X10 Black Level 3
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#15
10-25-2019, 07:13 PM
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Quote:
__________________
Emerald X20 Emerald X20-12 Fender Robert Cray Stratocaster Martin D18 Ambertone Martin 000-15sm
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