Eddie's Guitars??

[Kupuna50]

I purchased a Martin HD28V from Eddie's. Shame on me that I did not ask about a 'trial period'. Although the tone was what I wanted, the narrow nut width was not 'my cup of tea'. I called and requested a return/refund. I was told that they do neither.
My advice is to do your homework and ask the right questions FIRST, before purchasing.

[MD1983]

A retailer that does not do returns. I would stay away.

[RichM752]

Bought a high dollar guitar from Eddies on a Friday, Got a smokin price which included two day delivery. Recieved the guitar on Tuesday. I'm pleased.

[GoManGo]

No problems here. Purchased several high end guitars from Nathan at Eddies. Great guitars, great prices and great staff. Never had a problem. I pre-read their return policy prior to making my purchases. I asked questions and I purchased "in the know". The guitars were perfect... yes they are very careful with the handling of their inventory when you're in the store. Is that a bad thing?? A lot of really expensive, unique, high end guitars...

I could see an issue if they told someone prior to making a purchase that they would refund their money and then didn't. Did that happen to someone here?

From what I've experienced they are upfront about their policy. It's clearly stated on their website, they'll explain it in person or over the phone and stand behind their policy.

If a customer doesn't know about their policies and doesn't ask about them before purchasing is that Eddie's problem or the customer's I guess is the question...

[Brucebubs]

Is it a H&D like this?
http://elderly.com/new_instruments/i...CROSSROADS.htm
Elderly are great to deal with and they do all the Australia-United States-Free-Trade-Agreement paperwork so you get it here Import Tax Exempt.

[PTC Bernie]

I always look at negative feedback first. There will always be a couple of customers who have unreasonable expectations, and you can usually tell those.

Everyone has negative feedback, but 15 negatives out of 50 is too many. I'd find another vendor.

[dreamingtree]

I lived right down the street from them for about 10 years. Pretty nice shop they have...

Pro: I agree with the post above that they do keep the store in terrific shape. They ask that you up an appointment in advance to see certain items, so not only can they make sure to have your stuff tuned up and ready to go, but their stuff does not have the typical wear & tear you get from your big box stores. Come to think of it, in all of my trips in there, I don't recall ever seeing any damage or signs of use on their (new) instruments that I tried out. And I was even asked to remove my belt and jacket (which could scratch the finish)...which impressed me and really helped assure me that if I bought something from them, it hadn't passed through a hundred different sets of hands.

Con: overall, chalk me up as another negative reviewer (though I haven't posted anything online about my experiences until now). Bad experiences nearly every time I set foot in there. And when I was interested in something I tried out, poor communication (on their end), and when they did communicate, it was the same bogus back and forth game of chicken over the price. For example, I had asked what their best offer would be on the cash difference for a trade-in, and after waiting nearly two weeks, their response was "how much are you looking to get for your [trade]" rather than answering my question. Also, same BS return policy that others have complained about. Hasn't bit me in the *** because I didn't end up buying from them, but certainly a crap policy. In the end, they didn't ever seem willing to budge much on price. I'd want to say it was partially my fault, but I'm referring to a few higher-end items that I found elsewhere (new) for almost $1000 lower. The pros just don't outweigh the cons here, especially for $1000 difference. Just doesn't add up. Ultimately in all of my trips in there, I didn't feel like they were genuinely interested in pairing me up with the best instrument for me....just interested in my pocket book.

[palolowarrior]

Originally Posted by Kupuna50

I purchased a Martin HD28V from Eddie's. Shame on me that I did not ask about a 'trial period'. Although the tone was what I wanted, the narrow nut width was not 'my cup of tea'. I called and requested a return/refund. I was told that they do neither.
My advice is to do your homework and ask the right questions FIRST, before purchasing.

I have twice purchased a new guitar from Eddie's. They do have a 48 hour return policy.

http://eddiesguitars.com/return-policy/

[palolowarrior]

I have made two online purchases from Eddie's and twice my offer was accepted!
My discount was crazy big bucks. You can pm me and I'll share it with you.

Originally Posted by palolowarrior

I have twice purchased a new guitar from Eddie's. They do have a 48 hour return policy.

http://eddiesguitars.com/return-policy/

"We have a 48 hour exchange period....."

I have no real dog in the fight, but since you posted the link I decided to read it. An exchange only policy is equivalent to a no return policy as far as I'm concerned. I could not accept that as a consumer.

Of course, I also fully support their right to set their own policy.

[Mbroady]

Originally Posted by badbazil

15 negative out of 50 is bad. I would walk away.

That's 30% negative reviews. Not a great track record. And were walking........

Then again, most people with positive experiences do not give a review.

[cozycabin]

Originally Posted by Todd Yates

"We have a 48 hour exchange period....."

I have no real dog in the fight, but since you posted the link I decided to read it. An exchange only policy is equivalent to a no return policy as far as I'm concerned. I could not accept that as a consumer.

Of course, I also fully support their right to set their own policy.

I second this, and will never shop there again. I bought a very expensive visually beautiful Bourgeois Aged tone Banjo Killer. I got it and when I had a chance to play it, plain horrible. Worst new guitar at any price I've ever bought, literally ever. They are I notified them immediately it couldn't stay. It was played like 3 minutes total. They want to charge me 300 buck and all shipping stating it will need to be "rebuffed" to be like new for sale. I played it 3 minutes if that, with a fleece on. So that statement asserts a few things,
1. I put wear on it, which obviously I did not,
2. they pay a "buffer" seeminlgly about $3000 an hour,
3. They needn't have told me anything about a non-return policy, and are within their rights to arbitrarily make up self protecting ad hoc policy as they go.
4. that it's legal at all and 5. they are immune to a credit card dispute.

So if you read and interpret this thread well, you can assume you will have a positive experience if you are any or all of the following.
1. Local and make a good decision pre purchase via hands on test drive
2. have low standards and accept nearly anything you receive
3. don't care or know anything about your rights as a consumer
4. don't attempt to return anything they were going to make money on.

If you deviate from any of that all bets are off.

Question: knowing how important a buying decision on a guitar or instrument is, how hard is it to let the customer know their policy? It boils down to one sentence. We don't allow returns, and exchanges only within 48 hours with any and all expenses on you.
Answer: an unfair and ridiculous, most likely unlawful, policy would head off a great many sales if the buyer was made aware.
So to date you will not be notified of this, and unless the guitar is the wooden corpse I received, 48 hours is insufficient to determine anything.

Use this as you will, I would never ever....ever recommend them or buy there myself again. Not even if it was the last guitar store standing. I'd keep the ones I have.

Like many things in life, there's no problem till there's a problem.

The measure of good business in the "less than ideal scenario" is the inclination and initiative to make things right in a fair way, by law and the standard of the day.
They obviously are a ways off of that in my experience. I lost all respect due to the above inferences and handling of my situation, I for one will not consider Eddies in the future. Why the heck would I?

[MWB5007]

I have purchased from them - in store - and I have to say, I agree with virtually every post so far. The inventory is in good shape and they are careful to keep it that way.

On the other hand, their "policies" can be bettered by any number of stores, particularly some sponsors here. I got a decent deal but it was work - not like with Jon (MFG) or Ted (LA guitar sales).

Some people who go to the store are put out because they are pretty effete and at least affect an attitude that they could care less about return business. I bought a $5,000++ guitar there and the told me to bring it back in a few weeks, let it acclimate, and they would set it up for me....when I returned they refused to do any kind of set up wether I paid them or not, just told me they prefer not do do set ups.

There is no return police as has been stated, only an exchange policy - it is their business to decide their policies, but YOU can do better.

All that said, they get some nice stuff there. They do not have long shelf lives for the most part either. I have been a few times maybe 4-5 months apart and they didn't have any of the same things I looked at when I was in previously.

I don't know if that helps - but it's my experience.

[cep55]

Originally Posted by dylanheeg

Hi - I actually had a negative experience with them. Without going into detail, I'd recommend going elsewhere since there are so many other great dealers out there.

+1
Same experience/sentiment here.

[cozycabin]

and again,
the funny thing is that they are not forthcoming when you're buying, about their lopsided policy (that they only want to exchange at their very high price points,) and or charge you a $3000 dollar an hour buffing fee which is just a (not even thinly veiled) lie to keep some of the profit they had.

How hard would it be to mention such a salient point before the sale is final. " We are not into refunds, you'd have to pick another guitar if this one isn't for you, you'll have 48 hrs to make that determination. "
360 unethical IMO. shifty and underhanded in my syntax.

Someone above said it very well, they're more concerned with the now and seemingly not at all with repeat business. That won't play out well.

I'm the sucker guitar shops dream of, they should keep me close and their enemies closer.