#16
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Called and got voice mail. Emailed and still waiting to hear. CC'ed Chuck Surack just in case.
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#17
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Meanwhile, some guy ordered a left handed Taylor and got a Yamaha Trans-Acoustic delivered.
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Eastman T186MX Yamaha LL16D Dauphin DS-30 Fender Baja Telecaster |
#18
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They should send you more candy. I'm sure that will make it right.
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Eastman E1SS-CLA-LTD Eastman E1OOSS-LTD Cordoba Fusion Orchestra CE Cordoba SM-CE Mini Classical Acoustic Ibanez Blazer 21 MIJ Stratocaster 2 Yamaha PSR-SX900 keyboards I play professionally Roland FP-90 digital piano I play for pleasure with piano VSTs. |
#19
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Even a left handed model and I would suffer the egregious error in silence! 😁
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#20
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Tempting as that might be, my conscience wouldn't allow it.
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#21
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Yes that does stink and it sucks that you have to wait longer for the right guitar. Although of course they will make it right and I’m sure they have too few people filling a still large volume of orders. In the overall scheme of things it could be worse.
__________________
Taylor 322,512ce 12 fret cedar/hog & 362ce Martin 00015SM Guild 1966 F20 Larrivee P03 sitka/hog,simple 6 OM & OM 09 Eastman E100ss-sb Gibson J185 & 2016 J35 Fender player plus telecaster & Mustang P90 Gretsch MIK 5622T Last edited by Lillis; 05-11-2020 at 06:39 PM. |
#22
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Then his wife will learn to play a righty
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Martin 000-28EC Martin HD-28 |
#23
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Good for you. Someone needs a conscience under the circumstances.
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#24
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Quote:
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#25
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I actually edited my first post because I thought it came off as sounding harsh when I didn’t mean it to.
__________________
Taylor 322,512ce 12 fret cedar/hog & 362ce Martin 00015SM Guild 1966 F20 Larrivee P03 sitka/hog,simple 6 OM & OM 09 Eastman E100ss-sb Gibson J185 & 2016 J35 Fender player plus telecaster & Mustang P90 Gretsch MIK 5622T |
#26
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Keep in mind that most companies that are open are operating with reduced staff and many people working from home. Given the circumstances, I personally would cut them some slack. In normal times their customer service is second to none.
__________________
Patrick 2012 Martin HD-28V 1984 Martin Shenandoah D-2832 2018 Gretsch G5420TG Oscar Schmidt Autoharp, unknown vintage ToneDexter Bugera V22 Infinium |
#27
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Quote:
I'll post an update once Sweetwater gets it figured out, which I'm sure they will. |
#28
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I think by law you could keep it without legal consequence. So conscience would be the only reason to send it back.
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#29
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I almost ordered on a guitar from Sweetwater last week. Always had great luck with them and they were really good about taking returns back but after this I’m thinking I’m going to hold off until the cootie pandemic is over with.
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#30
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Sounds like “left handed taylor”...
Sorry for your bad luck. Ive had 10+ years and more orders than I’ll admit, with no problems. Theyre working remotely, new warehouse, and probably temps and noobies....hope they square with you quickly |