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#1
06-05-2023, 09:34 AM
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Xguitars
Last week,I bought an Alhambra guitar from this place.
A WEEK LATER AND NO GUITAR ! They are located in N.Carolina, I'm in STL Missouri.... I am going to contact the AG from that state as well as the BBB Avoid this company 
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#3
06-05-2023, 10:41 PM
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Geoff at Xguitars is a good guy. I believe it’s a one person company and he also runs Sageworks the guitar support, which is really popular with classical guitars. Call or email him, he typically respond pretty quickly. I don’t think he would take your money and not deliver.
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#4
06-05-2023, 10:56 PM
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I have bought from XGuitars in the past and received excellent customer service. The guitar I purchased was promptly shipped to me all the way to my home in Hawaii. I was provided with a tracking number to monitor the parcel in transit.
Have you had any communication with them since the purchase? If not, perhaps a call or email will set things right. I found the owner Geoff to be very responsive. Good Luck! Nate
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Nate Profoundly Left Handed 2021 Ramirez Guitarra del Tiempo 1966 Martin D-35 1972 Fender Telecaster 1976 Ryoji Matsuoka Classical 1975 Mitsuru Tamura, Model No. 1000 2013 Taylor 814c-N 1994 Heritage 576 2004 Heritage 575 Custom 2014 Godin Multiac Nylon Encore 2008 Larrivee D-03 2009 Takamine TC135Sc YouTube
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#6
06-06-2023, 09:22 AM
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Yes Ive contacted him, the A.G. for N.Carolina, and as of this morning, no guitar.
He did email me, but has no reason why my guitar hasnt shipped. He was paid in full and in good faith. Also the BBB was notified
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#7
06-06-2023, 01:29 PM
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The guitar is supposed to be here by 7pm Wednesday
9 days after payment
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#8
06-06-2023, 02:18 PM
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9 days from purchase to delivery from N.Car to Missouri doesnt sound so bad to me.
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#10
06-07-2023, 11:52 AM
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Thanks,
It says on the tracker its out for delivery
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#11
06-07-2023, 05:13 PM
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Guitar came at 6pm CST
last and only purchase from this joint
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#12
06-07-2023, 06:09 PM
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Quote:
Shipping snafus are happening at a much higher rate than they were pre-pandemic. There was also a holiday weekend in there.... 
__________________
"One small heart, and a great big soul that's driving" Charis SJ Koa/BC Sitka Mcknight/Poling GC Koa/Italian Taylor custom GC Mahogany/Sitka Loriente Clarita EIR/Engelmann
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