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#1
07-11-2020, 06:29 PM
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Reverb advice please
I purchased an old Harmony parlor on Reverb.
Seller described guitar as "good" condition .Description of its condition was vague.Stated there was a tuner issue which was resolved and it is only a "cosmetic" defect. Guitar arrived yesterday.The back portion of the tuner plate is displaced upward from the headstock (photo attached).The tuners are so tight that I can't turn them.And the guitar has a definite musty odor.I asked him if it had any odor issues prior to buying and he said there was none. I have requested a refund from the seller.Is this an option or because of the no return policy I am out of about $200? My wife does want the guitar in the house so if I have to retain it it's going in the garbage.(this is what I get for being cheap  Will Reverb help? Do they side with the buyer or seller? Thanks everyone for your advice! Gabe [IMG]  [/IMG]
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#3
07-11-2020, 06:41 PM
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Even if the shop policy is "no refunds", if you receive an item that is not as described, you are entitled to their buyer protection which entails return shipping on the seller's dime, and a full refund. You need to contact Reverb within 7 days of delivery to file the claim.
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#4
07-11-2020, 06:47 PM
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I was able to successfully return a guitar listed "as-is" due to big differences in the described condition and actual condition.
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#5
07-11-2020, 07:17 PM
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Reverb overly protects the buyer so you should be fine getting a refund.
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#6
07-11-2020, 07:53 PM
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Thanks for your help everyone!
I'll proceed to contact reverb.... Gabe
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#8
07-12-2020, 05:48 AM
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Get as much of the communciation in writing through reverb messages. Then call customer service. They should refund based on guitar not being as described. I had that happen to me there, as the buyer, and they were great.
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#9
07-12-2020, 12:12 PM
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Looks like new strings on it, probably much heavier guage than should be installed, and not installed very well, either. That would put far too much pull on those tuners, probably causing the problems you see. And probably easily corrected with the right strings.
Musty odor? Like, maybe, an old guitar? That’s pretty easily fixed too - It’s not clear to me what it is you’re expecting - but if I were the seller with a vintage guitar offered pretty cheap, I’d be pretty upset -
__________________
More than a few Santa Cruz’s, a few Sexauers, a Patterson, a Larrivee, a Cumpiano, and a Klepper!!
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#10
07-12-2020, 12:23 PM
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I think that a “good” condition rating sounds like it was accurate. I doubt reverb will refund. If he has listed it as excellent or very good then I think you would have a case.
I don’t ever buy a used guitar when the description is “vague” no matter how good the deal is. Also, anytime a condition rating isn’t excellent I ask the seller to list the specific reasons they didn’t choose to list as excellent or mint.
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#11
07-12-2020, 06:18 PM
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Quote:
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#12
07-12-2020, 06:19 PM
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Quote:
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#13
07-13-2020, 02:12 PM
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Quote:
What did Reverb recommend you do ?
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#14
07-13-2020, 02:18 PM
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Take the tuners off and flatten the plate.
__________________
Patrick 1968 Martin D-28 1975 Martin D-18 1976 Martin 000-18 1989 Martin 000-16M 2015 Martin 00-DB Jeff Tweedy 2012 Gibson J-45 Custom 2017 Gibson J-35 1971 Alvarez K. Yairi Classical 1970 Lou J Mancuso nylon string hybrid Harmony Sovereign H1260 30's MayBell Model 6 Nash MW-500 1998 Yamaha LS-10 2003 Tacoma EKK9
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#15
07-13-2020, 03:49 PM
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Several things. That is more than cosmetic. Retainer screw likely stripped. Looking at the anglr of the shaft, either there’s severe damage to the headstock wood, or that is a replacement tuner of smaller diameter, allowing that kind of play. Also, without locking tuners, am I seeing only a half wrap on the post? Contact Reverb ASAP and claim guitar was not as described. You should be fine.
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