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#1
05-26-2019, 04:20 PM
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Taylor customer service - A+
I needed to repair a case latch on a Taylor case but didn't know the rivet size. I emailed Taylor and, much to my surprise, received a response two days later. The Taylor rep, Josh, asked for the serial number, when and where I purchased it, and my shipping address. I had bought it used through Reverb and told him so in my response email. He didn't tell me the size rivets - he sent me six new ones. That's great customer service. How refreshing!
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Martin 000-28 Ambertone (2020) and four ukuleles. I don't have a tuba. 
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#2
05-26-2019, 04:32 PM
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I'm glad you had good results. I remember some years ago I had a bad experience with Kurt about a shoddy case I got from them. I think he has been promoted out of that position now. So I guess it's all good...
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