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Elliot Capos - great service story
It’s nice when you buy from a company that stands behind their product and goes out of their way to make things right. I have an Elliot capo that I’m very happy with as far as function goes. I ordered it with a brown Elliot capo pouch. The dye on the pouch bled onto the clear tubing of the capo. Slightly unsightly, but not the end of the world. The capo still worked fine.
I emailed them with a picture. I got a VERY quick response telling me that the issue has been resolved with their vendor and they offered to send a replacement pouch and tubing. No questions asked. A tracking number was immediately sent once I provided my info. |