#61
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I guess I don’t really think we are making the final ruling so I find demands for photos a bit odd. If you can’t give an opinion based on what he has said, you don’t have to.
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Martin D28 Guild GAD F-130 Gretsch 6228FM Fender Troy Van Leeuwen Jazzmaster Michael Tuttle T style |
#62
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Absolutely correct but let’s not be deterred by an absence of evidence before deciding on who’s guilty. It’s become a national pastime.
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McCollum Grand Auditorum Euro Spruce/Brazilian PRS Hollowbody Spruce PRS SC58 Giffin Vikta Gibson Custom Shop ES 335 '59 Historic RI ‘91 Les Paul Standard ‘52 AVRI Tele - Richie Baxt build Fender American Deluxe Tele Fender Fat Strat |
#63
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I believe the satin finish on the 00-17 Authentic would be hard to buff without making a shine. The OP stated this as why the dealer didn’t accept the buffing solution.
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#64
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Most of you will be surprised to see that you really don't have the ''right to return'' things you buy. It's mostly up to store policy.
Here is a list of how each state handles it; https://consumer.findlaw.com/consume...-by-state.html |
#65
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McCollum Grand Auditorum Euro Spruce/Brazilian PRS Hollowbody Spruce PRS SC58 Giffin Vikta Gibson Custom Shop ES 335 '59 Historic RI ‘91 Les Paul Standard ‘52 AVRI Tele - Richie Baxt build Fender American Deluxe Tele Fender Fat Strat |
#66
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Both sides have competing financial interests in the outcome of this dispute. One interested party is not represented here, and the other interested party came un asked to solicit opinions. The only evidence he provided is his written description of the damage as an interested party. A written description from someone who stands to gain or lose money in the transaction is about as far from reliable or objective evidence as you can get. I think your phrase 'demands for photos' is an exaggeration. I'm not sure about who is 'demanding' images but it is not unreasonable to 'ask' for images in order to have more objective evidence upon which to give an opinion.
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Guild DV6 (1998 Westerly) Guild GAD D140 Cordoba Acero D11 Yamaha FG 410A Cordoba Acero D9ce Last edited by ThermiteTermite; 01-18-2019 at 09:43 AM. |
#67
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I remember unsuccessfully trying to return a puppy.
"You said it was toilet trained!" "No, I said it pees on the paper." "Yeah, well it pees on the paper while I'm reading it!"
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Eastman E1SS-CLA-LTD Eastman E1OOSS-LTD Cordoba Fusion Orchestra CE Cordoba SM-CE Mini Classical Acoustic Ibanez Blazer 21 MIJ Stratocaster 2 Yamaha PSR-SX900 keyboards I play professionally Roland FP-90 digital piano I play for pleasure with piano VSTs. |
#68
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It’s tough being a retailer these days. The profit margins are thin on Martins, plus credit card fees (retailers are charged both on purchases and returns), and everyone wanting a price match.
There are a lot of buyers who use the buy and return process to try out merchandise. We want stores to stay in business, but we also want to get something for the lowest price. It’s a balance. That said, anyone who believes they can just return a credit card charge needs to read their card agreement. There are limits on returning a charge. It is generally 72 hours (depending on the laws on your state), unless there’s fraud. Sometimes it’s worth the drive to a store to play things in person, despite what might look like a better deal. It could prove cheaper to try it there rather than being unable to return something you don’t want but are forced to keep. |
#69
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So you are handed a nice guitar in a store to try. You play it for a while, decide it isn’t what you want, hand it back. As you’re walking out the door the manager grabs you, and with magnifying glass in hand and says “Not so fast buddy, there is a swirl mark on the finish so now you owe me $5000!”
Uh, “no”. That is completely reasonable and expected wear. So unless the damage is truly more extensive than the OP explained and there is “before” photographic evidence that it did not exist at the time the guitar was packed and shipped to the user then the shop owns this. Contact your CC company and dispute the charge, with evidence that it was returned and received, as a first step.
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Guilds: 69 F312 Braz, 89 Nightbird II, 91 Nightbird CU, 94 GV70, 96 A50 flattop, 06 CO1 Cedar, 11 F30CE, 13 CS F30R Reno Star, 14 GSR F30CE Coco, Orpheum OM RW, Orpheum SS Hog. SOLD: Guilds: 78 F40,79 F112,’87 GF60R,94 DV72,07 CS F47 Braz,11 DD6MCE,12 F30,12 F30R,18 F2512. Other: 70 Epi 5102,74 Ibanez LesPaul,90 Gibson ES347,15 Alvarez MFA70,15 Martin OM28VTS,15 Epi ES339Pro,16 Alvarez AF60 Last edited by HeyMikey; 01-18-2019 at 10:06 AM. |
#70
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and apparently, the interested party on this forum has images of the damage and has not provided them for some reason.
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Guild DV6 (1998 Westerly) Guild GAD D140 Cordoba Acero D11 Yamaha FG 410A Cordoba Acero D9ce Last edited by ThermiteTermite; 01-18-2019 at 10:00 AM. |
#71
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McCollum Grand Auditorum Euro Spruce/Brazilian PRS Hollowbody Spruce PRS SC58 Giffin Vikta Gibson Custom Shop ES 335 '59 Historic RI ‘91 Les Paul Standard ‘52 AVRI Tele - Richie Baxt build Fender American Deluxe Tele Fender Fat Strat |
#72
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Sell it if you truly don't want it. Suck it up and take the hit. hunter |
#73
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Just an FYI, two weeks is a pretty generous layaway period. However, the longer you keep the guitar in your possession, the more chance there is that something can happen. Personally, I have seen buyers return guitars that they’ve had set up, have changed strings on and nicked the headstock. I have a friend who owns a shop where a buyer bought a guitar, then installed a pickup in it himself (and not very well) and then asked to return it for a full refund. So, while the circumstances here might seem benign, I am sure that the dealer involved here has many stories he or she could tell that have led to this shop’s policies. As they, say, the many pay for the abuse of the few. |
#74
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It's impossible to compare a guitar shipped to someone's house to try to that of one in a store.
A) many higher end stores agonizingly inspect your clothing and such before they even hand it to you and some even have temporary covers/pickguards to protect the finishes. B) all of these stores have insurance (or should) so if something's damaged in the showroom, unless it was intentional or egregious, they have a means to recoup if something's really unsellable or largely devalued by a customer's reasonable handling or honest accidents that shouldn't be the burden of a customer. C) I think we all, as customers, walk into a brick and mortar store with completely different expectations. I expect anything on the wall to have some signs of being handled, even if it's with white gloves and hazmat suits, I expect to see a scratch or swirl here and there. I also expect that the salesperson in there will be reasonable if I love the guitar and that little mark takes away 0.00001% of my enjoyment in buying brand new and I'd be shocked if they didn't either offer to try and clean it up, offer me a discount or give me some freebies to make me happy. The personal experience of an in-store purchase has so many more opportunities to make sure you're happy and largely because it's all happening together with the buyer and seller in the same place at the same time with the same expectations. I have no comment on this exact situation cuz I haven't seen anything to support either side, but I do think it's a completely different circumstance when dealing face to face with someone and having to look someone in the eye to work these things out. |
#75
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I, too, think that there is a lot of over-reaction in some of the posts, with a surprising amount of hostility being expressed towards that dealer. I think it is a bit crazy to presume that the dealer is being nefarious or trying to rip off OP. HE IS IN BUSINESS...HE DOESN'T WANT TO HAVE PROBLEMS WITH CUSTOMERS, HE DOESN'T WANT NEGATIVE REVIEWS ONLINE. Most likely, he wants harmonious, successful transactions, and is trying to deal with a difficult situation: a high-priced instrument has been returned to him, and its condition upon being returned is (in his opinion) problematic. For those who are saying, "I will never buy a guitar on trial", I'd like to say that I have returned maybe 5 guitars over the past 7 years (I've kept 5 others ordered online...so about a 50% success rate), and I've never had a problem. Sometimes I paid return shipping (as was agreed in advance). That's all. Some of the guitars have gone back to AGF sponsors, most have gone back to independent dealers who offered a 3 day trial period. OP sounds like a reasonable guy. I look forward to reading his post today to see how the dealer responds to the idea of paying a restocking fee. Maybe nobody in this situation is a "bad guy". |