The Acoustic Guitar Forum

Go Back   The Acoustic Guitar Forum > General Acoustic Guitar and Amplification Discussion > General Acoustic Guitar Discussion

Closed Thread
 
Thread Tools
  #46  
Old 09-03-2019, 09:33 AM
Ozarkpicker's Avatar
Ozarkpicker Ozarkpicker is offline
Charter Member
 
Join Date: Mar 2017
Location: Missouri
Posts: 593
Default

Quote:
Originally Posted by Wade Hampton View Post
In fairness, Martin has come out with so many different models in the past twenty five years that I find it virtually impossible to keep up, and Iím neither lying nor stupid. If the manager didnít know what he had, maybe he had a few thousand other things to keep up with that day.

By the way, back when I was working retail, if a customer got that vitriolic about one of my fellow employees, whether my manager or anyone else, I would have said: ďNice talking to you, sir,Ē and walked away.


whm
As usual, Wade...on the nose. Iím a retail sales manager (automobiles) and Iíve fought the stigma of the ďlying, cheating & stealing car salesmanĒ for 34-years. If a customer calls me or one of my guys stupid, ignorant or accuses them of lying...I try to keep my mouth shut, and walk away.
  #47  
Old 09-03-2019, 09:35 AM
hairpuller's Avatar
hairpuller hairpuller is offline
Charter Member
 
Join Date: Oct 2017
Location: Sonoma County, CA
Posts: 1,291
Default

Quote:
Originally Posted by ManyMartinMan View Post
Wow. I've never experienced anything like this. My GC staff have always been great. My Platinum rep is one of the nicest guys I've ever met and a great guitarist as well. Most of the people working there are also working musicians trying to make it and GC is where they can work and get health benefits while working gigs at night. I wish everyone who feels like you, those who would never buy a guitar at GC, would stay away so those of us who actually purchase there had fewer people to wait for.
I'm in this camp, too.
scott
__________________

'10 Bourgeois OM/SS Mahogany
'07 Martin 000-18 GE 1937
'80's Yamaha SJ-400S
'64 Gibson Melody Maker


  #48  
Old 09-03-2019, 09:36 AM
CoffeeFan CoffeeFan is offline
Registered User
 
Join Date: Jul 2019
Posts: 361
Default

I always get a kick out of people who waste so much of their life demeaning Guitar Center.
  #49  
Old 09-03-2019, 09:49 AM
Dirk Hofman Dirk Hofman is offline
Registered User
 
Join Date: Jun 2012
Location: NOR * CAL
Posts: 4,641
Default

Quote:
Originally Posted by RustyAxe View Post
Iíve never, and would never consider buying any acoustic guitar from GC. Their sales staff is typically young know-it-alls who are unwilling to admit that they donít know what they donít know. Sadly, most of their customers know even less, and are easy ďmarksĒ. While picking a cable or strap Iíve heard some ďinterestingĒ conversations between two people intent on convincing the other they know what theyíre talking about. 😁
I wonder if young know-it-alls are worse than old know-it-alls.
  #50  
Old 09-03-2019, 10:00 AM
RP's Avatar
RP RP is online now
Charter Member
 
Join Date: Dec 2006
Location: Charlottesville, VA
Posts: 13,993
Default

Quote:
Originally Posted by TwoMartinMan View Post
...Makes me wonder: was the manager lying or just stupid?
Why does it have to be one OR the other and not both? My guess is that someone overlooked the discrepancy when taking the trade-in, and the manager conjured up an explanation that wouldn't be questioned by most beginning guitar shoppers....
__________________
Rainsong V-DR1100N2
Rainsong H-DR1100NST
Rainsong H-WS1100N2T
Emerald X20
Emerald X20-12
  #51  
Old 09-03-2019, 11:02 AM
mdshax mdshax is offline
Registered User
 
Join Date: Apr 2017
Posts: 235
Default

Let me guess--it was the younger guy with the wavy black hair, looks like he weighs a buck fifty soaking wet? I live in the area and that particular GC is problematic at best. Outside of a couple exceptions, all of the employees there are either completely apathetic, woefully uninformed, or both. I've passed up buying a couple guitars there just because of the one younger manager who I suspect is the culprit here (a person who refused to discuss a discount on a $2k+ used acoustic that had been sitting there for 6 months, but said he could throw in a pack of strings and I would have to take it or leave it--I left). I much prefer dealing with the Towson store, where the employees might not have a great deal of knowledge but are at least eager to be helpful.

That said, there's an African-American female manager named Nicki who works at that store. If you call her, she is pretty good about trying to work out anything. She also came from the Towson store originally. She also shreds metal on an electric, but that's another story.
  #52  
Old 09-03-2019, 11:30 AM
guitarxan guitarxan is offline
Registered User
 
Join Date: Dec 2016
Posts: 157
Default

On Friday my old playing partner, who was visiting from the east coast, and I went into the Scottsdale GC to pick up a mike stand. Of course we took a trip to the acoustic room.

What a disappointment.

We played 3 Taylorís including a 317 GP,414ce ,a Martin D18 and a Gibson J45 Studio. ALL of them were virtually unplayable with action so high and strings so dirty they were disgusting. My partner and I just shook our heads and walked out.

I do t think Iíll buy anything there again.
  #53  
Old 09-03-2019, 11:58 AM
Brent Hahn Brent Hahn is offline
Registered User
 
Join Date: Jul 2017
Posts: 1,186
Default

Quote:
Originally Posted by guitarxan View Post
I do t think Iíll buy anything there again.
Have you bought anything there in the past?
__________________
Old Ibanez Dreadnought
Hideous Orange Indonesian Classical
Cordoba Tenor Uke
This list oughta lower the bar some.
  #54  
Old 09-03-2019, 12:57 PM
pdidmh1 pdidmh1 is offline
Registered User
 
Join Date: Nov 2015
Posts: 109
Default

I don't know. I have bought a lot from my local Guitar Center. Just bought a new 814 Taylor. They take care of me just fine. YMMV
  #55  
Old 09-03-2019, 01:06 PM
Larry Mal Larry Mal is offline
Registered User
 
Join Date: Oct 2011
Posts: 434
Default

Quote:
Originally Posted by TwoMartinMan View Post
I pressed the salesman for his own opinion, which he would not give me, referring only to what the manager had told him to say. He looked up the guitar on the inventory computer which had it listed as a D-16GT and quoted me a price of just under $900. I told him that a DM went for less than that brand new back in the day. He said the best he could do was knock off another 10%.

Makes me wonder: was the manager lying or just stupid?
What do you really expect these people to do? You think the salesman will contradict his boss? Why?

Just move along... there's plenty of D-16s out there with gloss tops you can buy. None of this stuff is all that rare or that interesting to get worked up at the Guitar Center employees over.

Quote:
Originally Posted by TwoMartinMan View Post
It was clearly a DM model from the old Road series from a few years back... clearly marked "DM, Made in USA" label inside the sound hole, no finish...
So it was raw wood? Sounds like there was just a total breakdown of communication and expectancy around Guitar Center that day.
__________________
Taylor GA3-12, Martin D-1, Gibsons J-15, J-35, J-45, J-60, J-100, L-00, Dove, Guild D-40 Bluegrass Jubilee
  #56  
Old 09-03-2019, 01:08 PM
DukeX DukeX is offline
Registered User
 
Join Date: Aug 2014
Location: SoCal
Posts: 2,052
Default

Quote:
Originally Posted by TwoMartinMan View Post
Caveat Emptor, people...

That is true for any purchase, anywhere, any time.
  #57  
Old 09-03-2019, 02:30 PM
guitarxan guitarxan is offline
Registered User
 
Join Date: Dec 2016
Posts: 157
Default Guitar Center Visit: Lying or just Stupid?

Quote:
Originally Posted by Brent Hahn View Post
Have you bought anything there in the past?


Yes, lots of things. A Fender Hotrod 52 Tele, A Fender Blues deVille, a Baby Taylor, countless pedals, strings, a Yamaha Mixer and 2JBL Eons. So over the years I have been a GC customer. over the past year I have watched my local one go downhill in terms of service and quality. I get itís a vicious circle with big box stores, but I walk into my struggling small guitar store in my hometown and every guitar is playable, unlike the acoustic room I experienced last week.
  #58  
Old 09-03-2019, 03:41 PM
roylor4 roylor4 is offline
Registered User
 
Join Date: Jun 2013
Location: McLeansville, NC
Posts: 6,599
Default

"Makes me wonder: was the manager lying or just stupid?"

Could be none of the above. Could be:

A) Doesn't care
B) Has no wish to have a debate with a customer that may/may not even be buying
C) Doesn't want to get it wrong and chewed out/fired for losing GC money
D) Just dealt with a difficult customer or employee and doesn't care to engage w/someone

Along with myriad other reasons.

Personally, the folks at my local GC are typically friendly and more often than not, helpful. The guitars in stock are mostly in pretty poor shape for new guitars. Missing knobs, missing strings, (SUPER) high action, rusty strings, etc are the norm.
__________________
Roy


Ibanez AC240, Alvarez AP30, RK ROS-10, Gretsch Boxcar, Loar LO-16
G&L Tribute Bluesboy, Squier VM '72 Thinline Telecaster, G&L Tribute Ascari GT90, Squier VM 70's Stratocaster
Vox MV50 Rock, Orange Micro Terror, Bugera V5
Roland Cube street EX, Fender Passport Mini, Samson 308i PA

Our duo website - UPDATED 7/26/19

My Solo site -Updated 2/6/19
  #59  
Old 09-03-2019, 03:54 PM
sakar12 sakar12 is offline
Registered User
 
Join Date: Oct 2016
Location: Utah
Posts: 491
Default

I'm a fan of GC. I've purchased many things from them over the past few years and met their regional manager. As a lefty, I've lamented to him that I have to special order my guitars and therefore can't return them. He gave me his personal cell number and guarantee that if I special ordered from the factory through them, didn't love the guitar and wanted to return it, all I had to do was give him a call--he'd take care of me no questions asked.

Yes, the strings on their guitars are old, but I've made friends with most of the workers in 2 local stores and have zero complaints whatsoever.
__________________
Martins, Lowden, Taylors, many others not forgotten
  #60  
Old 09-03-2019, 07:24 PM
Jeff Scott Jeff Scott is offline
Registered User
 
Join Date: Jul 2012
Posts: 2,645
Default

Quote:
Originally Posted by Wade Hampton View Post
There’s also the old-time Charlestonian usage of the word “pixilated” - to indicate someone who’s slightly daft, or perhaps just marches to their own drummer...
I like using the word - numpty. Has a nice ring to it.

Quote:
Originally Posted by RustyAxe View Post
I’ve never, and would never consider buying any acoustic guitar from GC.
I bought my custom Martin from my local GC several years ago. The two sales droids that was "working" with me each had their own, incorrect, (lying? who knows?) stories regard the history of the guitar. In the meantime, I jotted the S/N down and when I left the store, I did my own detective work, before going back and buying the guitar. Turns out, both of those droids were lying, or at least, coming up with a couple of pretty tall tales about the guitar. Oh yeah, did I mention they had no idea what it really was they had.
__________________
(insert famous quote here)
Closed Thread

  The Acoustic Guitar Forum > General Acoustic Guitar and Amplification Discussion > General Acoustic Guitar Discussion

Thread Tools



All times are GMT -6. The time now is 09:41 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Copyright ©2000 - 2018, The Acoustic Guitar Forum
vB Ad Management by =RedTyger=