Emerald Guitar needs North American Headquarters

[jdrnd]

Originally Posted by eatswodo

Yes, I’m an Emerald fan.

I like Emerald too.
Its a guitar company not a religion.
Impiety is okay.
Silence is the enemy of change.

[steelvibe]

Originally Posted by jdrnd

I like Emerald too.
Its a guitar company not a religion.
Impiety is okay.
Silence is the enemy of change.

I understand the brand loyalty, I really do.

On the flip-side, I've seen more open complaints about Emerald than any other carbon fiber manufacturer. A set up is a personal preference and excusable, but things like fret out? Or how about not contacting a customer to let them know that a the veneer they paid $600 for is not the one that will be used on the final product?

It's a guitar forum and it isn't like we are just venting for the sake of venting when these things happen. This is first hand knowledge and hard earned money spent- hardly ignorant and impersonal attacks on the brands we love.

[David Eastwood]

Originally Posted by steelvibe

I understand the brand loyalty, I really do.

On the flip-side, I've seen more open complaints about Emerald than any other carbon fiber manufacturer. A set up is a personal preference and excusable, but things like fret out? Or how about not contacting a customer to let them know that a the veneer they paid $600 for is not the one that will be used on the final product?

It's a guitar forum and it isn't like we are just venting for the sake of venting when these things happen. This is first hand knowledge and hard earned money spent- hardly ignorant and impersonal attacks on the brands we love.

Entirely fair comment.

There’s just one thing I’d add - if I received a guitar from any vendor which I had issues with, the first place I’d go to for resolution would be the vendor. If I couldn’t get it sorted there, or was unsatisfied with the outcome, then I’d consider coming here to relate my experience.

So many people seem to think that venting here is the first course of action. This is a general observation of the AGF as a whole, and is not intended to cast aspersions on anyone or anything here in CF world.

[jdrnd]

Originally Posted by eatswodo

So many people seem to think that venting here is the first course of action. This is a general observation of the AGF as a whole, and is not intended to cast aspersions on anyone or anything here in CF world.

I enjoy the dialogue. I mean no disrespect to anybody.

It is noteworthy that the posts are well written. That is not always the case at other forums.


As for your comment.
Emeralds advice to me was to go to a luthier.

But your comment suggests another question, that is what is the role, what is the point of a forum?


Venting, bragging, Informational, questions, bonding?



I enjoy reading the spectrum of answers to questions. For the most part I hesitate to take advice , but that's me. However I did order two 9280 saddles from Graphtech. I am going to sand down the bottom at a slight angle. I am lowering the high "E" side. Whats the worse that can happen?
I mean whats $3000? DON'T ANSWER THAT.

[David Eastwood]

Originally Posted by jdrnd

But your comment suggests another question, that is what is the role, what is the point of a forum?


Venting, bragging, Informational, questions, bonding?

All of the above, I think I come to the AGF several times a day - I've been here since 2007. I probably spend more time here than everywhere else I visit on the internet combined.

I don't post a lot (mostly here in the CF subforum), but am happy to swallow up advice, anecdotes, opinions (and the occasional bout of abject nonsense) from the forum as a whole. I learn something new and useful at least weekly, and love the way the place is run. It encourages civility and reasonable discourse - as, I hope, this thread has demonstrated.

I enjoy reading the spectrum of answers to questions. For the most part I hesitate to take advice , but that's me. However I did order two 9280 saddles from Graphtech. I am going to sand down the bottom at a slight angle. I am lowering the high "E" side. Whats the worse that can happen?
I mean whats $3000? DON'T ANSWER THAT.

Ok, I won't

[KarenB]

Originally Posted by jdrnd

Its a guitar company not a religion.
Impiety is okay.
Silence is the enemy of change.

Beautifully written jdrnd.

[jdrnd]

Originally Posted by KarenB

Beautifully written jdrnd.

..Thank you

[jdrnd]

Originally Posted by steelvibe

I understand the brand loyalty, I really do.

On the flip-side, I've seen more open complaints about Emerald than any other carbon fiber manufacturer. A set up is a personal preference and excusable, but things like fret out? Or how about not contacting a customer to let them know that a the veneer they paid $600 for is not the one that will be used on the final product?

It's a guitar forum and it isn't like we are just venting for the sake of venting when these things happen. This is first hand knowledge and hard earned money spent- hardly ignorant and impersonal attacks on the brands we love.

I agree...

[casualmusic]

Originally Posted by steelvibe

I understand the brand loyalty, I really do.

On the flip-side, I've seen more open complaints about Emerald than any other carbon fiber manufacturer. A set up is a personal preference and excusable, but things like fret out? Or how about not contacting a customer to let them know that a the veneer they paid $600 for is not the one that will be used on the final product?

It's a guitar forum and it isn't like we are just venting for the sake of venting when these things happen. This is first hand knowledge and hard earned money spent- hardly ignorant and impersonal attacks on the brands we love.

Looks like Emerald is hiring a production manager to address coordination and quality issues (Facebook page).

[casualmusic]

Originally Posted by jdrnd

For the most part I hesitate to take advice , but that's me. However I did order two 9280 saddles from Graphtech. I am going to sand down the bottom at a slight angle. I am lowering the high "E" side. Whats the worse that can happen?

Atta boy. Easy peasy if you're handy.

Graphtech installation guide PDF
frets.com discussion

Cheers.

[jdrnd]

Originally Posted by casualmusic

Atta boy. Easy peasy if you're handy.

Nothing is "easy peasy"!
Nothing just takes 5 minutes.

[jdrnd]

Originally Posted by casualmusic

Looks like Emerald is hiring a production manager to address coordination and quality issues (Facebook page).

I don't see where it says the new hire will address coordination and quality issues.

[RP]

Originally Posted by casualmusic

Looks like Emerald is hiring a production manager to address coordination and quality issues (Facebook page).

I could be wrong, but it looks like three separate job titles...

[jdrnd]

Originally Posted by RP

I could be wrong, but it looks like three separate job titles...

Yes it does.

[casualmusic]

Originally Posted by RP

I could be wrong, but it looks like three separate job titles...

Yes. Guitar builder, electronics tech, supervisor.