PRS Customer Service

[airborne1]

I posted in the acoustic forum, but I believe PRS is noted more so electrics, so I’m posting here also!

I have a SE Tonare P20, which is an entry level parlor guitar which I bought new about 2 years ago.

While tuning the “A” string, the tuner button broke. On a lark, I called PRS Customer service. To my shock and amazement, a real live person answered the phone on the second ring! No multiple menu options!!!

This woman listened to my issue and was very supportive and knowledgeable! When I completed my little talk, she simply said (in excellent English), “we have replaced those tuners with vintage type tuners with ebony colored buttons and I will ship you a new set, free of charge. They will go out today and a tracking number will be provided “!

Two days later they were at my door!

Hats off to PRS for exceptional service!!!

If needed, I would expect you electric players get the same service!!

[GoPappy]

That's great to know. I'm glad there are still companies out there that understand the importance of customer service.

PRS acoustics have never been on my radar, but I love their electrics.

[KevWind]

Very cool indeed