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#1
02-22-2021, 09:14 PM
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LR Baggs Customer Servce A+
Had a few emails back and forth today with LR Baggs customer service on a tech question. Fast, patient, knowledgeable. Plus they make a great product. Nice combination! A plus to LR Baggs!
__________________
D.D. 
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#2
02-23-2021, 12:29 AM
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I have to concur. Once called them for a tech question and the tech in the phone was knowledgeable, clear, and helpful overall. Another time I called to order the template and adhesive to mount the ibeam (looong time ago, clearly) and despite my telling them I bought the pup used and would gladly pay for the goods, they sent it all to me 100% gratis. Yeah, stellar company that I buy from and recommend to others all the time.
Edward
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#4
02-23-2021, 07:51 AM
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I've always had a great experience dealing with them. On one occasion I asked if I could buy a set of the double sided tape used on the Anthem because I was putting it in a different guitar. Without hesitation he asked for my address and shipped a set without charging me for even the shipping.
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#5
02-23-2021, 08:36 AM
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Baggs and Fishman have amazing customer service. I know that every time I email them, I will get a reply within a day or less. Both have also shipped me extra tape or parts, even if I inquire about an issue but don’t request anything. I once had a few things show up from Fishman randomly after I asked about re-installing the volume and tone control on my guitar for the Matrix. I didn’t even ask for tape but sure enough, a package arrived a week later with more.
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#7
02-23-2021, 09:50 AM
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Quote:
__________________
Martin 00-18V Goldplus + internal mic (2003) Martin OM-28V + HFN + internal mic (1999) Eastman E6OM (2019) Trance Audio Amulet Yamaha FGX-412 (1998) Gibson Les Paul Standard 1958 Reissue (2013) Fender Stratocaster American Vintage 1954 (2014) http://acousticir.free.fr/
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#8
02-23-2021, 10:18 AM
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Yes, very good customer service. I had similar service as everyone mentioned. This will keep me in their fold for a long time. Just had my Anthem SL repaired and they sent everything back packaged like new with all new adhesive strips. My Martin never sounded better.
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#9
02-23-2021, 05:34 PM
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Nothing but GREAT experiences with the LR Baggs tech guy, Caleb. What a nice person! A+ service, indeed!
__________________
Rodrigo Pandeló 2005 Martin HD28 with K&K Trinity; 2012 Cordoba C10; Grace Design Felix 2; Sennheiser MD441; DPA 4099 Core; DPA 4018L; Bose L1 Compact; QSC Touchmix 8; QSC K10.2; Neumann u87ai; Neumann KMS105; Neumann KM184 (matched pair). http://www.youtube.com/rodrigopandelo http://www.rodrigopandelo.com http://www.instagram.com/rodrigopandelo São Paulo/Brazil
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#10
02-23-2021, 06:03 PM
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Yeah they are rockstars over there. Great company and have been very supportive of my channel too.
__________________
Please SUBSCRIBE to my YouTube channel
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#11
02-24-2021, 10:07 AM
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Ditto for me. I had a brief problem with my Voiceprint pedal. Caleb called me within an hour of my email request!
__________________
Bill Coplin Nashville, TN ————————- 1983 Yairi DY85a Composite Acoustics GX Composite Acoustics Cargo Emerald X-20 Opus Red Emerald X-30 Padauk Gibson ES-339 PRS SE Hollow Body II Piezo Fender FSR Telecaster Godin Exit 22 with Fishman TriplePlay MIDI Ibanez Mikro Bass Vintage V74 Icon Fretless Jazz Bass Spector Timbre Jr. Acoustic Bass
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