Duet troubleshooting....

watson_barret · #1 02-21-2012, 07:31 PM

ok so my used duet is not working. specifically my macbook pro with Software Mac OS X Lion 10.7.3 is not recognizing the duet. The out signal is just blinking on and off and when i go to about this mac / more info / system report / firewire, it just says FireWire Bus: Maximum Speed: Up to 800 Mb/sec so it looks like my macbook is not recognizing the duet. any suggestions or do you guys think i got a bogus duet?

KevWind · #2 02-21-2012, 08:55 PM

First a disclaimer I do not run Apogee

Be that as I may, a quick glance at Apogees support page looks as If the older firewire Duet may only be qualified to OSX 10.7.1 check it out below go down the left hand column to Legacy Products click the Duet Firewire
http://www.apogeedigital.com/company/support.php or email apogee support or if the mac book is still under support call apple and ask

moon · #3 02-22-2012, 06:47 AM

Can you drop back to an older version of the mac OS to see if that works? At least that would tell you it's a software problem.

watson_barret · #4 02-22-2012, 07:47 AM

No can't download the 10.7.1 version of lion, tried that, computer won't allow it.

Is anyone out there running the duet on the 10.7.2 or 10.7.3 version without any issues?

I honestly can't see why the version would matter for compatability, it so, apogee would have to come out with a new download every time a new version was issued. just doesn't make sense....

KevWind · #5 02-22-2012, 10:51 AM

Quote:

Originally Posted by watson_barret

No can't download the 10.7.1 version of lion, tried that, computer won't allow it.

Is anyone out there running the duet on the 10.7.2 or 10.7.3 version without any issues?

I honestly can't see why the version would matter for compatability, it so, apogee would have to come out with a new download every time a new version was issued. just doesn't make sense....

Sometimes new versions of operating software require firmware updates from the interface mfg. for interfaces to utilize it. Although it is usually for a major change like leopard to lion The fact that the computer "won't allow it" seems strange might be a red flag ... Try calling Both Apple and Apogee customer support they should be able to confirm or to suggest something.

mchalebk · #6 02-22-2012, 10:56 AM

It's unlikely that a minor OS update (such as from 10.7.1 to 10.7.2 or 10.7.3) would cause an incompatibility like this. Odds are the Apogee website just hasn't been updated to list the latest version of Lion. Furthermore, with Apogee being so closely linked to the Mac, I would be surprised if they weren't all over any issues.

Have you tried another Firewire cable or a different port on the computer? Could be as simple as a bad cable or FW input.

KevWind · #7 02-22-2012, 11:09 AM

Quote:

Originally Posted by mchalebk

It's unlikely that a minor OS update (such as from 10.7.1 to 10.7.2 or 10.7.3) would cause an incompatibility like this. Odds are the Apogee website just hasn't been updated to list the latest version of Lion. Furthermore, with Apogee being so closely linked to the Mac, I would be surprised if they weren't all over any issues.

Have you tried another Firewire cable or a different port on the computer? Could be as simple as a bad cable or FW input.

good point!! It could well be a bad connection, However the not being able to download 10.7.1 does seem strange. I have in the past gone back to an older OS with no problem.

watson_barret · #8 02-22-2012, 02:14 PM

have tried 2 sets of firewire cables, 1 that i just got in mail new from apogge yesterday...and the new macbook pros only have 1 800 FW port so trying a different port is not applicable.

New computers are smart, they know a newer version of software exists and limit going to an outdated software even if you want to. Not sure if there is a work around for this or not. It basically pops up an error message that says a newer version is available and won't allow the old version download.

I tried e-mailing apogee but no response yet, sigh....

I can't immagin anyone else hasn't ran into same issue.

moon · #9 02-22-2012, 02:23 PM

Do you know anyone else with a mac, and an older OS? Doesn't help you get your own machine working but maybe, if you can plug it in and play some audio, you'd be able to rule out a hardware problem.

Maybe you could ask the seller what OS version he had and, if he had a new version of Lion, what did he do to get it working.

mchalebk · #10 02-22-2012, 02:44 PM

You could install an earlier version of the OS on an external drive or different partition, if you really think it might be the OS.

The idea to try it on another Mac is a good one, if you know someone else who has one.

mchalebk · #11 02-22-2012, 02:49 PM

A couple more thoughts...

I don't think you mentioned installing the drivers. Is it safe to assume you've installed the latest?

http://www.apogeedigital.com/drivers...ugust_2011.dmg

Have you looked at the Duet FAQ? They talk about things like the Out LED flashing and how to reset the unit.

http://www.apogeedigital.com/duet-support-faqs.php

watson_barret · #12 02-22-2012, 08:16 PM

thanks for the help guys but it seems like a lot of the common sense stuff, i'm been researching this for a good day straight and have tried just about everything anyone has recommended. finally got a hold of apogee rep and the duet IS compatiable with 10.7.3. they believed i had issues due to a multiple install (i.e. downloaded both the old version from the cd and when that didn't work i tried the updated version on the apogee website). I have tried unistalling both and reinstalling the updated lion but that does not work either!!! ahh, this is bogus, so frustrated!

watson_barret · #13 02-22-2012, 08:20 PM

one thing i have learned in this process is that apogee support is sub-par at best!

ljguitar · #14 02-22-2012, 10:05 PM

Quote:

Originally Posted by watson_barret

thanks for the help guys but it seems like a lot of the common sense stuff

Hi Watson...
Bummer man...so close and yet so far! I know, I know…

Have you deleted the plist file specific to Appogee? It would be in the Computer-->Library-->Preferences-->com.appogee.plist (I'm guessing it would be something like that). There is nothing destructive which will happen.

You may have to re-enter a couple configurations in the preferences from the application, but that's easy to do.

Every time an app is launched the preferences are stored in the specific program's plist, and when you have had a couple versions of the program, it needs to be tossed so you are starting from scratch with the latest version of software.

Just a thought - which you have probably already tried, but had not seen it mentioned.

Hope you get this thing up and running - I'm anxious to hear what you do with it!

muscmp · #15 02-23-2012, 01:07 AM

it appears you've already checked into this, but my apogee ensemble didn't work last week when i upgraded to lion 10.7.3. i had to get both the newer drivers and newer firmware. then it worked fine.

if you've already gone past the above, try shutting everything down and unhooking any other firewire devices. then restart the computer and duet. or, if you have a firewire drive, connect it to the firewire port to ensure that it works with other hardware.

did you try the trashing of the plist preferences as suggested above? and, trashing the incorrect apogee app from the apps folder?

you've set your mac sound preferences for the duet, both input and output? and, if the apogee software opened, were you able to set the inputs and outputs?

if it is a used duet, are you positive it worked prior to your purchase? did the prior owner play any music or show you, in person, that it did work?

just throwing stuff out to hopefully help you.