Mitchels plate mate - does not deliver?

[erniecaster]

Hey guys,

it´s saturday. Last saturday I ordered a Plate Mate and payed via Paypal. No reaction. I sent a mail on tuesday and asked, if he received my order. He answered that I would get a mail via Paypal when he ships the unit.

I received no mail via Paypal yet. I asked him via mail when he would ship. No answer yet.

Is this guy still in business? Why doesn´t he ship the item or at least answer my mail? Put a plate mate into an envelope and send it to the customer is not rocket science.

Do you have similar experiences with Mitchel?

Thanks and cu

erniecaster

[martinlover]

I have had good experience with the plate mate company for several guitars.. Sometimes a little slow to respond to emails but eventually he follows up. I can only assume it’s a part time one man operation. He recently made a custom bridge plate for me for a guitar with an unusual shaped bridge. I was very satisfied with the plate and customer service..

[Fathand]

Originally Posted by erniecaster

Hey guys,

it´s saturday. Last saturday I ordered a Plate Mate and payed via Paypal. No reaction. I sent a mail on tuesday and asked, if he received my order. He answered that I would get a mail via Paypal when he ships the unit.

I received no mail via Paypal yet. I asked him via mail when he would ship. No answer yet.

Is this guy still in business? Why doesn´t he ship the item or at least answer my mail? Put a plate mate into an envelope and send it to the customer is not rocket science.

Do you have similar experiences with Mitchel?

Thanks and cu

erniecaster

You paid with Paypal. If it isn't shipped in a reasonable time, file a claim through Paypal and you should get a refund. My experience is Paypal will side with the purchaser almost always, even when they shouldn't.

[erniecaster]

Hi,

you want an update? You got it - there is no update. I emailed him again and he again does not answer.

There are retailers out there that sell the Platemate. I concern to buy one of them and get my money via Paypal back.

This is so annoying.

cu

erniecaster

[Howard Klepper]

You are in luck, Ernie. Platemate is almost always the wrong solution to a problem.

[erniecaster]

Hi,

I did not receive any answer although I sent three more emails. Then I contacted Paypal and got my money back.

After that I got an email from "Mitchel" and he wrote "Checking, will get back asap". Oh boy.

cu

erniecaster

[steelvibe]

Originally Posted by Howard Klepper

You are in luck, Ernie. Platemate is almost always the wrong solution to a problem.

Why? Just curious as I was considering one myself, and it seems like it would be a great solution. Do they weigh a lot or something?

[John Arnold]

Brass is heavier than steel. If you insist on an overlay instead of a simple repair of the bridgeplate with CA glue and wood dust, a thin hardwood overlay is preferable to brass.
1/16" thick, 5/8" wide, by about 3" long is all you need.

[erniecaster]

One more update. Remember: I ordered, no reaction, I contacted Paypal and got my money back. Of course I told them before.

One day after that I purchased a PlateMate via ebay through a different seller.

Yesterday I received my PlateMate from Mitchells. I will get the other one in a few days, now I own two. Well, I sent PlateMate the money for this second one.

[phavriluk]

Now you have a second one. Case closed. The wages of ignoring a customer. I suspect the device cost its manufacturer no more than half a Euro (about 60 cents U.S.) to make, and I wouldn't be feeling too sorry for them.

[erniecaster]

Hi,

I paid the 23 $. My wife says it´s better for my Karma, whatever that means.

cu

erniecaster

[tommieboy]

Originally Posted by erniecaster

One more update. Remember: I ordered, no reaction, I contacted Paypal and got my money back. Of course I told them before.

One day after that I purchased a PlateMate via ebay through a different seller.

Yesterday I received my PlateMate from Mitchells. I will get the other one in a few days, now I own two. Well, I sent PlateMate the money for this second one.

Can you post photos of the plates? I use have used them in the past. Some have had very precise stamped holes/string notches, others had the string notches blended into the holes. Not sure why the difference in design.

Thanks,

Tommy