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  #1  
Old 02-19-2020, 06:12 PM
capefisherman capefisherman is offline
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Default Spire problem

In the last couple days, after using my Spire linked to my recent iPad, the Spire shuts itself off repeatedly after only being on for about 10 - 15 seconds. A "problems" screen pops up with something about an issue with IPads. There are some suggestions which included dumping all the devices that my iPad recognizes, then reinstalling them, including the Spire app. I really don't want to do this as it would require lots of digging up forgotten passwords, etc.

Another option it said was to reboot the iPad. That seems to work but i might take two or three times of rebooting for it to again sync. This is a major PIA because I use the Spire with my guitar students to record and send sound files and the time it takes to repeatedly reboot takes away valuable teaching time.

What is confounding is the fact that the Spire has worked fine for about three months and I've done at least 50 or more recordings with it.

If anyone else has this problem or better yet, a solution I'd really appreciate hearing about it.

Gene
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Old 02-19-2020, 11:36 PM
Captain Jim Captain Jim is offline
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I haven't run into that issue. My Spire gave me the "Whoops!" message last week and dumped a nearly finished project. I found that there was a firmware update that I had missed. No issues since that.
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Old 02-20-2020, 04:18 AM
capefisherman capefisherman is offline
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Jim - how did you install the firmware update? I thought about reinstalling the Spire app on my IPad but I'm afraid I will lose the recordings I've already done if I do that. Thanks!

Gene

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Old 02-20-2020, 06:19 AM
capefisherman capefisherman is offline
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Just submitted my problem to them via their contact page. I will post what they say when I receive a response.
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  #5  
Old 02-20-2020, 09:29 PM
Captain Jim Captain Jim is offline
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The firmware update is loaded from your iPad to the Spire unit. All pretty seamless. I have projects on the Spire app that I am working on, but once done, I transfer that to my MacBook Pro (and a backup hard-drive) for archiving.
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