#31
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Seems like the boutique maker would be willing to make another guitar if the seller issues a refund. Seller refuses a refund, which is somewhat understandable given the length of time between delivery and locating the problem.
If I were in that spot I would write to the owner(s), or if it is truly a boutique then the luthier. Barring any progress there I'd take the hit and sell it to finance another one. |
#32
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Opening a dispute with the credit card company is only going to punish the dealer he bought it from, and we agree that the dealer should be insulated from this problem since it has been well over a month since it left the store. He needs to get the manufacturer to honor the darn warranty, rebuild him a guitar, and transfer the lifetime warranty over to the new serial #. Leave the dealer out of it. Or am I missing something ?
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Merrill | Martin | Collings | Gibson For Sale: 2023 Collings D2H 1 3/4 Nut, Adi Bracing, NTB -- $4250 shipped |
#33
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The dealer is also being disingenuous. Three days and no return privileges. Give me a break. If your friend didn’t pay with a CC they could always take them to small claims court.
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Taylor V-Class 814ce, 717e BE WHB, 520ce, 454ce, 420 Cedar\Maple, T5z Classic Martin D18E Retro Cordoba C10 Crossover Emerald X20 Rainsong H-OM1000N2 Voyage-Air VAD-04 Custom Les Paul Hot Rod Deville 410, Fishman Loudbox Performer |
#34
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In order to qualify as a lemon, it must have a substantial defect covered by the warranty that occurred within a certain period of time, and not be fixed after a reasonable number of repair attempts. |
#35
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It wasn't 3 days later, it was OVER A MONTH. Re-read the 1st post of the OP, ~ 3rd line down.
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Merrill | Martin | Collings | Gibson For Sale: 2023 Collings D2H 1 3/4 Nut, Adi Bracing, NTB -- $4250 shipped Last edited by Kerbie; 06-21-2018 at 01:28 AM. Reason: Rule #1 |
#36
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Why are we so quick to sing the praises of a guitar builder or dealer here, but when something goes wrong we clam up and send PMs to each other?
What if someone is experiencing the same issue with this dealer? Shouldn't we all be armed with that information so that we can make an informed decision?
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-Mike www.montaramusic.com https://www.instagram.com/mikemccall_guitarist/ https://www.facebook.com/Mike-McCall...-250327412419/ A few guitars, a uke, a banjo and a cajon |
#37
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Still have no idea what maker the OP is referring to or the dealer.
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Brucebubs 1972 - Takamine D-70 2014 - Alvarez ABT60 Baritone 2015 - Kittis RBJ-195 Jumbo 2012 - Dan Dubowski#61 2018 - Rickenbacker 4003 Fireglo 2020 - Gibson Custom Shop Historic 1957 SJ-200 2021 - Epiphone 'IBG' Hummingbird |
#38
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Hey Bruce - I just feel we should be transparent here without bashing. I hope you get your PM, but more importantly I hope that we can all have honest dialogue when things go wildly good or wildly bad.
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-Mike www.montaramusic.com https://www.instagram.com/mikemccall_guitarist/ https://www.facebook.com/Mike-McCall...-250327412419/ A few guitars, a uke, a banjo and a cajon |
#39
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I guess I need to clarify some misconceptions. The buyer does not expect any more nor any less of a guitar than he already paid for. He just told the Manufacturer he really liked the fancier guitar, to witch the manufacturer said that he could get any additional appointments on his new guitar that he was willing to pay for. That was when there was a resolution in place.
I too am somewhat perplexed with what the dealer would have to do with it. Weather the manufacturer might expect the dealer to own the guitar or not, we are not privy too. That is why I am not to the point of naming names. The buyer is worried I may be screwing up what he still hopes will be a satisfactory outcome. When the fat lady sings, I may then reevaluate my view on the matter. I have gotten what I originally wanted, witch was an overall take on what folks think is reasonable.
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2007 Martin D 35 Custom 1970 Guild D 35 1965 Epiphone Texan 2011 Santa Cruz D P/W Pono OP 30 D parlor Pono OP12-30 Pono MT uke Goldtone Paul Beard squareneck resophonic Fluke tenor ukulele Boatload of home rolled telecasters "Shut up and play ur guitar" Frank Zappa |
#40
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I do not understand wby is it necessary fpr the dealer to agree to a refund and if he refuses to do sp, then rhe manufacturer's offer to build him.a new one is rescinded. Why does the dealer have to refund the money at all? If he refunds rhe money to the customer that means the sale is reversed, he takes back the defective guitar and returns it to the manufacturer and that is the end of it - there is no rebuilding required from.the manufacturer.
On the other hand, if the manufacturer builds the customer a new guitar, then the customer surrenders the defective guitar directly to the manufacturer and gets a new one in return. The dealer keeps the money he received from the customer and there is no question of a refund because rhe manufacture has admitted fault for building a defective product. So to me, the issue of a refund by the dealer and the issue of building a new guitar to replace the defective one are two different issues altogether.
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In the end it is about who you love above yourself and what you have stood for and lived for that make the difference... |
#41
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We'd like to keep this thread open, but all answers must be polite. The OP asked for opinions, so all are welcome.
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#42
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Excellent point.
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#43
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#44
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The Bard Rocks Fay OM Sinker Redwood/Tiger Myrtle Sexauer L00 Adk/Magnolia For Sale Hatcher Jumbo Bearclaw/"Bacon" Padauk Goodall Jumbo POC/flamed Mahogany Appollonio 12 POC/Myrtle MJ Franks Resonator, all Australian Blackwood Goodman J45 Lutz/fiddleback Mahogany Blackbird "Lucky 13" - carbon fiber '31 National Duolian + many other stringed instruments. |
#45
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Your friend needs to get a good lawyer
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When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down, “happy.” They told me I didn’t understand the assignment, and I told them they didn’t understand life. —John Lennon |