Fishman customer service.

[lt20dbl]

Several years ago, I purchased a used Platinum pro eq D.I. on this site. I kept it in reserve until the day my older Pro eq II bit the dust. I was a bit intimidated by the increased complexity of it but I managed to feel at home with it after a time. About a year ago it started giving me trouble with cutting out. I blamed it on everything but the Platinum Pro, slowly eliminating the causal variables until I could no longer deny that the problem was with the product, itself. I sent an email to Fishman and made arrangements to return it for repair. Flat fee of $50 but I paid shipping both ways. sent ups at their suggestion. (not cheap). they returned it USPS at 1/3 the price I paid to ship it to them but they replaced the entire board and sent it back in about a week and now it's right as rain. Totally worth it!

[Goat Mick]

I've had great experiences with Fishman's customer service. I had a Loudbox Performer that went dead on me once. It powered up fine but the Channel Mute button was stuck in the "on" position and no sound was coming out. I contacted Fishman and they told me what the likely problem was, sent instructions for how to fix it myself and I was up and running again after about 15 minutes of work. Great company to work with.

[Turp]

I have a friend whose SA220 preamp got noisy. Fishman knew what the problem was and sent him a replacement part which he easy replaced plug-n-play. Been great ever since. Fishman has great products and evidently is a standup company.

[lt20dbl]

I have used their pre amps exclusively since 1990, starting with the old Model G.

[eyesore]

Fishman ; very good stuff. My Pro EQ bit the dust too . Now I have the LR Baggs but only used it once.

[Turp]

Originally Posted by lt20dbl

I have used their pre amps exclusively since 1990, starting with the old Model G.

I haven't been with them that long, but after hearing and using their preamps and PAs/Amps now for 10 years, I've always found them transparent and easy to achieve great tone across a myriad situations and instruments.

Not much of an endorsement from a nobody like me, but I'm very picky about my tone.

I'm just glad their products are serviceable, and they try to meet the customer's needs.