Hercules stand WARNING!!!

[jpd]

Originally Posted by JayBee1404

Apparently it is different.

Give this a go...hoping it helps you out!
Kody Mayberry

Customer Service Specialist



12020 Volunteer Blvd.

Mount Juliet, TN 37122

cid:[email protected]


service.usa <[email protected]>

[smurph1]

I'm so OCD that all my guitars, even my $159 Danelectro stay in the case.

[JayBee1404]

Originally Posted by jpd

Give this a go...hoping it helps you out!
Kody Mayberry

Customer Service Specialist



12020 Volunteer Blvd.

Mount Juliet, TN 37122

cid:[email protected]


service.usa <[email protected]>

Thanks, jpd, but I've already used the 'Contact' page on the US website.
I don't think for one second that I'll get anywhere - Hercules have a U.K. Distributor who I've been dealing with. I think Hercules will simply back their distributor, on the basis that there's no point keeping a dog and barking yourself.

[M19]

Kody was the rep that handled my replacement. Cool and efficient.

[JayBee1404]

Four days since I completed the 'Contact Us' form on the Hercules website. No response yet, other than an automated acknowledgement that they received my message.

{{{{{sigh}}}}}

[jpd]

Originally Posted by JayBee1404

Four days since I completed the 'Contact Us' form on the Hercules website. No response yet, other than an automated acknowledgement that they received my message.

{{{{{sigh}}}}}

Don't give up. Fed Ex just delivered my replacement stand !

[drathbun]

After reading through this thread and thinking it wouldn't affect me, I checked my Hercules GS412B (about 10 years old) and it indeed has a sticky feeling grip on the height adjuster.

I'm going to take photos and send the company a note and see what happens. Meanwhile, none of my guitars will be on it. My Martin 00028vs was hanging in it when I checked.

EDIT: Someone on my FB just mentioned that they returned their GS412B to Long & McQuade where they bought it. I must be having a senior's moment because I bought mine at L&M. I worked at L&M for two years selling these ****ed things. My SON works there now. I called him and he said just bring it in and they'll replace it.

DUH! Should have realized from the start.

[drathbun]

This was posted by Martinman55 over on the UMGF. Good info!

WARRANTY (USA ONLY)

HERCULES STANDS FULL LIFETIME WARRANTY POLICY

All HERCULES Stands purchased through authorized dealers in the United States are guaranteed free of defects in workmanship and materials. KHS America’s obligation under this Warranty is limited to the repair or replacement of any defective part or parts of said products or replacement of the stand.

Screws, springs, pads, foam, and other parts subject to normal wear have no warranty coverage. This warranty does not cover damage, deterioration or malfunction caused by accident, negligence, misuse, or abuse. Final determination and resolution of replacement and or repair action is held by KHS America and its authorized representative. KHS America reserves the right to final determination of any and all warranty obligations.

KHS America is not responsible for any losses incurred while the stand is involved in the warranty process. KHS America’s final liability extends only to the repair or replacement of said stand and shall not exceed the replacement value of the stand.


IF YOU PURCHASED YOUR STAND OUTSIDE OF THE USA

The Hercules Full Lifetime Warranty is valid for products purchased from authorized dealers in the USA only. For warranty information or claims from other countries, please contact the distributor in your country using the distributor locator.


IF YOU PURCHASED YOUR STAND IN THE USA

To obtain warranty service for US purchases, please contact your local HERCULES dealer. If a local dealer is not available contact the KHS America customer relations team directly using the information provided below. A return authorization may be required for all warranty services to be addressed specifically by KHS America, Inc.

Please email, mail or fax the following:
1) Full Name
2) Street Address, City, State, Zip-code
3) Email address
4) Phone Number
5) HERCULES Stand model number
6) Photocopy of Purchase Receipt (must be from an authorized US dealer)
7) A photo of the stand specifically showing the malfunctioning or damaged area
8) Please include a description of the issue

KHS America, Inc.
12020 Volunteer Blvd.
Mt. Juliet, TN 37122
Attn: Customer Service -Warranty Repair

Phone: 800-446-6010
Fax: 615-773-9975
Email: [email protected]

[tonyo]

Sadly the lifetime warranty isn't honoured in Australia.

I've bought Hercules guitar stands, mic stands, speaker stands all because I liked the quality and trusted them. Just had a guitar stand fail because of faulty plastic and they aren't interested in honouring the warranty.

[jim1960]

I'd rather have a great product than a great warranty. Hercules will replace your stand but they're not going to replace your guitar. I've had one of these wooden stands for about 5 years. There's always an instrument hanging on it and it shows no signs of any kind of failure. At some point I'm going to pick up a couple more.

[Bigredhog]

Washed my hands of that company years ago.
Fool me once shame on you
Fool me twice shame on me

[gstring]

My adjustment also disintegrated after 4 years. The clamp was also very sticky.
Got a new one without any questions asked.

I will tape it.............. duct tape.

d

[Goodallboy]

Just need to add this to the discussion. I too had a Hercules stand get the sticky handle then fail. I had no info at that time to address the issue.

I bought another Hercules stand, figuring that was a one-off situation and I’ve had no problem with the new stand in the past two years or so.

[vintageom]

This problem was from years ago and Hercules gladly replaced the defective one for me and did NOT require that I send them the defective one. I now have 6 of them with no problems, no worries.

The new versions do not suffer this problem.

[colder]

Originally Posted by jaymarsch

I always keep my guitars in their cases when I am not playing them. The stands that I like are the Starfish. They are a bit pricier but more stable than some others. Probably not as portable in that they don't fold down as compactly as the Hercules and are a bit heavier but since I don't gig that is not an issue for me. I mostly do not keep my guitars out or on wall hangers because I live in earthquake country and don't want to risk storing my guitars out of their cases. But this is another area where there are good choices at reasonable price points. Sometimes stuff just happens despite our best efforts.

Best,
Jayne

Mine are always safe in their cases when I'm not playing them. Being disciplined about my practice and play is my responsibility. Besides, it takes 1 second to pick up a guitar on a stand, maybe 5 seconds to open a case and pick one up. It's no problem.