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  #1  
Old 01-17-2019, 03:53 PM
Edp251 Edp251 is offline
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Join Date: Dec 2018
Posts: 5
Default Great support from Fishman

Want to be sure to give credit where credit is due.

My 2014 Loudbox artist stopped working on both channels. Badly...

Contacted Fishman support and was told to ship it back and an evaluation would be $50. I had the fix-or-replace debate but decided to let them evaluate it.

Only cost $36 to ship because I am in the same state. Received an email when the amp was received.

Less than a week later I received an email informing me they were replacing my amp with a brand new unit and it was on the way!

Thanks Fishman!

Here is there warranty information for reference.

https://www.fishman.com/support/limited-warranty/
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  #2  
Old 01-17-2019, 05:20 PM
jricc jricc is offline
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Join Date: Oct 2009
Location: Jersey Shore
Posts: 1,272
Default

Quote:
Originally Posted by Edp251 View Post
Want to be sure to give credit where credit is due.

My 2014 Loudbox artist stopped working on both channels. Badly...

Contacted Fishman support and was told to ship it back and an evaluation would be $50. I had the fix-or-replace debate but decided to let them evaluate it.

Only cost $36 to ship because I am in the same state. Received an email when the amp was received.

Less than a week later I received an email informing me they were replacing my amp with a brand new unit and it was on the way!

Thanks Fishman!

Here is there warranty information for reference.

https://www.fishman.com/support/limited-warranty/
Yes I have had nothing but awesome customer service from Fishman.
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  #3  
Old 01-17-2019, 06:47 PM
RogerPease RogerPease is offline
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Join Date: Apr 2011
Posts: 211
Default

Fishman Customer Service good, yup.
It actually works.

They serviced my SA330x for $50 even though I wasn't even the original owner.

Cheers!
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