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#1
08-01-2022, 05:29 PM
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Boss VE 500 question
I just plugged in the new (to me) Boss ve 500 processor and I have no INSTRUMENT OUT signal. The Mic works and I can tell the instrument INPUT is working as I can switch it to the tuner and I show an incoming signal, but I cannot get the instrument to go thru the Boss unit to the PA system. I understand that I plug the guitar into the unit and then a cord from the THRU jack to the PA. I was wondering if there might be a setting the I have missed. Any clues?
I have a call into the seller, but it’s seems to be taking awhile….. 
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#2
08-02-2022, 09:42 AM
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It seems to me that you're right, but..... Is the guitar signal coming out through the XLRs?
Take a look at page 16 of the manual and see if there's an output setting you need to change: https://static.roland.com/assets/med...00_eng02_W.pdf
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#3
08-02-2022, 02:51 PM
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On the PA, are you plugging into an 'instrument' level jack with the cord from the VE-500? Maybe a quick check to try is plug the guitar directly into the PA jack you're feeding the VE-500 into to ensure it's input is working as you expect. The output from a 'THRU' jack usually doesn't give gain and is at the output level of the instrument.
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#4
08-02-2022, 08:32 PM
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Thanks for the answers…..
The mixer is fine, but I also tried my other mixer with no change. Did a reset on the boss unit, changed cables (I have a lot of stuff!), settings. Went direct from guitar to mixer. If I cannot find an issue then I will ship it back. I have waited for tech support for two days and not feeling overly forgiving…..I hope this is not indicative of their usual support.
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#5
08-06-2022, 09:44 AM
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I know that EVERYBODY on this forum was concerned about my issue. But it is now ( I hope) resolved. A replacement unit was sent out from Sweetwater. Once they called me back they resolved the issue bu sending out a new unit.
I assume they have been really busy, but dealt with my issue in a good way.
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