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  #1  
Old 06-05-2023, 09:34 AM
Not-stevehowe Not-stevehowe is offline
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Default Xguitars

Last week,I bought an Alhambra guitar from this place.
A WEEK LATER AND NO GUITAR !

They are located in N.Carolina, I'm in STL Missouri....

I am going to contact the AG from that state as well as the BBB


Avoid this company
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  #2  
Old 06-05-2023, 09:47 PM
mtdmind mtdmind is offline
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Have you contacted them ??
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Old 06-05-2023, 10:41 PM
bendandsnap bendandsnap is offline
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Geoff at Xguitars is a good guy. I believe itís a one person company and he also runs Sageworks the guitar support, which is really popular with classical guitars. Call or email him, he typically respond pretty quickly. I donít think he would take your money and not deliver.
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Old 06-05-2023, 10:56 PM
stringman5 stringman5 is offline
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I have bought from XGuitars in the past and received excellent customer service. The guitar I purchased was promptly shipped to me all the way to my home in Hawaii. I was provided with a tracking number to monitor the parcel in transit.
Have you had any communication with them since the purchase? If not, perhaps a call or email will set things right. I found the owner Geoff to be very responsive.
Good Luck!

Nate
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Old 06-05-2023, 11:04 PM
mtdmind mtdmind is offline
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My experience is the same. Very quick response from Geoff.
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  #6  
Old 06-06-2023, 09:22 AM
Not-stevehowe Not-stevehowe is offline
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Yes Ive contacted him, the A.G. for N.Carolina, and as of this morning, no guitar.
He did email me, but has no reason why my guitar hasnt shipped.
He was paid in full and in good faith.
Also the BBB was notified
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  #7  
Old 06-06-2023, 01:29 PM
Not-stevehowe Not-stevehowe is offline
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The guitar is supposed to be here by 7pm Wednesday
9 days after payment
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  #8  
Old 06-06-2023, 02:18 PM
stokes1971 stokes1971 is offline
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9 days from purchase to delivery from N.Car to Missouri doesnt sound so bad to me.
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  #9  
Old 06-07-2023, 08:13 AM
Doctor7 Doctor7 is offline
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Let's wait and see how this turns out... Good luck!
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  #10  
Old 06-07-2023, 11:52 AM
Not-stevehowe Not-stevehowe is offline
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Thanks,
It says on the tracker its out for delivery
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  #11  
Old 06-07-2023, 05:13 PM
Not-stevehowe Not-stevehowe is offline
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Guitar came at 6pm CST
last and only purchase from this joint
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  #12  
Old 06-07-2023, 06:09 PM
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fitness1 fitness1 is offline
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Quote:
Originally Posted by Not-stevehowe View Post
Guitar came at 6pm CST
last and only purchase from this joint
So you determined the guitar was a little late because of Xguitars and not the courier?

Shipping snafus are happening at a much higher rate than they were pre-pandemic.

There was also a holiday weekend in there....
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