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Old 05-31-2023, 07:10 PM
KarenB KarenB is offline
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Default Emerald websitestrange message

I'm getting this message when I try to access Emerald's website:
502 Bad Gateway
nginx/1.18.0 (Ubuntu)

Anybody else getting this? It's about 9PM on the East Coast of the U.S.A.

I tried both from Safari and Firefox.

I'm assuming it's a glitch and will be corrected soon.
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Old 05-31-2023, 07:15 PM
tbeltrans tbeltrans is offline
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Yes, I just tried it with the same result. I am sure that since this problem represents potential for lost revenue, they will be all over it.

Good thing I already have my Emeralds.

Tony
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Old 05-31-2023, 07:36 PM
KarenB KarenB is offline
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Ha-Ha-Ha!
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When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down, “happy.” They told me I didn’t understand the assignment, and I told them they didn’t understand life. —John Lennon
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Old 05-31-2023, 07:40 PM
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David Eastwood David Eastwood is offline
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Quote:
Originally Posted by KarenB View Post
I'm getting this message when I try to access Emerald's website:
502 Bad Gateway
nginx/1.18.0 (Ubuntu)

Anybody else getting this? It's about 9PM on the East Coast of the U.S.A.

I tried both from Safari and Firefox.

I'm assuming it's a glitch and will be corrected soon.
Alastair Hay reported on Facebook about 15 minutes ago that they were aware out the outage, and working on it.
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Old 05-31-2023, 07:57 PM
KarenB KarenB is offline
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Thanks for the info, David.
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When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down, “happy.” They told me I didn’t understand the assignment, and I told them they didn’t understand life. —John Lennon
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Old 05-31-2023, 08:02 PM
KarenB KarenB is offline
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Alastair Hay reported on Facebook about 15 minutes ago that they were aware out the outage, and working on it.
Alastair is an earlier riser, for sure. It's about 3AM in Donegal! Or maybe he hasn't gone to bed yet.
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When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down, “happy.” They told me I didn’t understand the assignment, and I told them they didn’t understand life. —John Lennon
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Old 05-31-2023, 08:03 PM
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Quote:
Originally Posted by David Eastwood View Post
Alastair Hay reported on Facebook about 15 minutes ago that they were aware out the outage, and working on it.
That would have been around 2:40 am their time? Does he ever sleep?
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Old 06-01-2023, 05:27 AM
tbeltrans tbeltrans is offline
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When you have a business to run, if you are a responsible person, you will do what it takes to be successful. That web site IS their contact with customers. If I owned a small grocery store and had one employee to run the till and that person called in sick, I would do the job myself if I ha to, to keep the grocery store open and generating revenue. To me, this speaks very highly of Alistair.

Tony
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Old 06-01-2023, 06:58 AM
casualmusic casualmusic is offline
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Quote:
Originally Posted by KevinH View Post
That would have been around 2:40 am their time? Does he ever sleep?
I’m sure Alistair leads a normal life, and that he was called when part of Emerald’s internet service went down.

Emerald almost certainly has a standard ‘high availability’ arrangement with a reliable internet services company. Best practices for IT incident management are well established and include regular updates to stakeholders.
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Last edited by casualmusic; 06-01-2023 at 07:04 AM.
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Old 06-01-2023, 11:40 AM
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Quote:
Originally Posted by KevinH View Post
That would have been around 2:40 am their time? Does he ever sleep?
Quote:
Originally Posted by tbeltrans View Post
When you have a business to run, if you are a responsible person, you will do what it takes to be successful. That web site IS their contact with customers. If I owned a small grocery store and had one employee to run the till and that person called in sick, I would do the job myself if I ha to, to keep the grocery store open and generating revenue. To me, this speaks very highly of Alistair.

Tony
I guess that when you're the owner/boss, sleep and time-off are not even optional....
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Old 06-04-2023, 12:43 PM
fpuhan fpuhan is offline
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Likely a router problem. "502 bad gateway" points to the gateway (router) of the site. "nginx/1.18.0 (Ubuntu)" is just the OS of the gateway (nginx is often used as a load balancer for web servers, again suggesting this is a temporary system problem).

Since I'm replying two days since the last report, one imagines the problem has been resolved.
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