Failed Hercules Stand

[chistrummer]

Yikes! Does anyone know where these are made now?

[Edgar Poe]

Instead of Hercules Stands, maybe they should rename them Goliath Falls.

Ed

[Wadcutter]

Originally Posted by Edgar Poe

Instead of Hercules Stands, maybe they should rename them Goliath Falls.

Ed

I’ll tell you what tho, it’s been my experience that when there are several different guitar stands around to hang your axe on after playing, and there are several guitar players around, we all head for the Hercules first.

[JCave]

Originally Posted by Wadcutter

we all head for the Hercules first.

I wouldn't let this issue stop me from purchasing another Hercules. The plastic body pin seems so safe and secure, I won't bother Hercules unless/when the other stand fails. The height is something I set once and don't seem to think about again.

[01bluemiata]

Has anyone had a successful replacement without providing their receipt? It’s been several years since I purchase mine and God only knows where the receipt ended up.

Blues

[Murphy Slaw]

Originally Posted by 01bluemiata

Has anyone had a successful replacement without providing their receipt? It’s been several years since I purchase mine and God only knows where the receipt ended up.

Blues

I was gigging professionally when I bought mine and can probably locate the receipt.

I emailed yesterday, the same picture I posted here in this thread, with an exclamation that I own 2 and the other one is fine, and that my Gibson acoustic wasn't damaged when it failed.

There has been no response in 24 hours.

I'm losing faith, but we'll see what they do.

I WILL keep you guys posted.

[Dru Edwards]

Originally Posted by Murphy Slaw

I was gigging professionally when I bought mine and can probably locate the receipt.

I emailed yesterday, the same picture I posted here in this thread, with an exclamation that I own 2 and the other one is fine, and that my Gibson acoustic wasn't damaged when it failed.

There has been no response in 24 hours.

I'm losing faith, but we'll see what they do.

I WILL keep you guys posted.

Keep us posted. I'll be reaching out to Hercules as well but I need to get home, take pictures, etc. Probably won't happen for another week.

[Earl49]

Originally Posted by Wadcutter

.....it’s been my experience that when there are several different guitar stands around to hang your axe on after playing, and there are several guitar players around, we all head for the Hercules first.

Originally Posted by JCave

.....The height is something I set once and don't seem to think about again.

I have three of them, all 15+ years old. They are the only floor stands I use now. I don't have the sticky adjustment handle, but I have only changed the height once or twice in all those years. And if the mechanism ever fails (or even looks iffy) I will simply drill and pop rivet it together so that it cannot fail.

[renoslim]

Originally Posted by 01bluemiata

Has anyone had a successful replacement without providing their receipt? It’s been several years since I purchase mine and God only knows where the receipt ended up.

Blues

Yes, they just wanted the number off the stand.

Lee

[Dru Edwards]

Originally Posted by renoslim

Yes, they just wanted the number off the stand.

Lee

There's a serial number on the stand? Where is it? I guess I never looked before.

[JCave]

Originally Posted by Dru Edwards

There's a serial number on the stand? Where is it? I guess I never looked before.

Possibly it's more like a batch number. Can't believe they'd serialize these things. The only number I find is on a small yellow tag on one of the legs. That number is A008H, immediately below "Made in China."

Checking the good stand, that tag is black and numbered A013L.

[renoslim]

Originally Posted by Dru Edwards

There's a serial number on the stand? Where is it? I guess I never looked before.

I am not sure but they told me where to look. No hassle. They just sent me a new one.

Lee

[Murphy Slaw]

Update;

Got an email from them asking for the model #.

Mine is A009F.

I will continue to update you all on their Customer service.

[JCave]

Originally Posted by Murphy Slaw

Update;

Got an email from them asking for the model #.

Received the same reply.



"Thank you for your inquiry. We are happy to address the concerns regarding your HERCULES stand and apologize for the inconvenience. In order to begin processing your claim, please provide the following information:

1) Full Name
2) Address
3) Phone Number
4) HERCULES stand model number
5) Photo of the stand with problem visible
6) Serial Number (often located at the base of the stand, primarily on the legs or braces)
7) And please include a description of the issue."

[aknow]

Happened to me too. It exploded into pieces, done with that company.