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#1
05-10-2023, 01:56 PM
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Does anyone have experience with Taylor’s factory service or repair?
I’ve got a guitar that I’m considering sending to Taylor to get the top refinished. Has anyone had any experience with Taylor’s factory service? I know I’ll be looking at a lengthy turn around, but I’ve had a couple of rough experiences with a local “Taylor factory authorized” repair guy(super long and frustrating story)and want the job done correctly this time around.
Any info or experiences that someone can share would be appreciated.
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1992 Fender Newporter 
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#2
05-10-2023, 02:04 PM
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I don't live far from the factory and so I have the luxury of bringing my guitar in instead of shipping. It also means I get to see what's coming in and out for repairs while I'm there. Let me just say that I have NEVER had any issue whatsoever with the factory service from Taylor. I've seen some amazing repair work and even had some done myself (on my guitar, not on me) and I can tell you I would not hesitate one bit to send my guitar back to the mothership.
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#3
05-10-2023, 02:54 PM
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I live near the factory so all of my experience is with Taylor's first team.
I've had fretwork done on a 714ce (warranty). A neck reset on a 756ce (warranty). A Cocobolo GS Ltd that needed its neck removed, all frets pulled, fretboard sanded out, re-fret EVO gold frets and reinstall the neck (not under warranty but worth every penny). I've been super happy with Taylor's service. They were horribly backed up during the height of the pandemic but they're much better now. Reasonably fast, good communication and responsive. Highly recommended. Taylor's service is one of the reasons I own a small herd of their instruments... Scott
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#4
05-10-2023, 02:56 PM
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Recently had an all mahogany Taylor re-topped due to an accident that broke the original top. They did an undetectable job of replacing it and matching the special finish that particular model had. They are back logged these days so it took almost 6 months.
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Yamamoto Jumbo 27 - Bashkin Placencia FanFret Cedar/EIR - Leo Posch DS12 Adj/Hormigo - Ovation Legion shallow body - - Taylor 562 GC 12 String - C. Freeborn Alto- Froggy Bottom H12C Adj/EIR- Ryan Nightengale Engelmann/Af. Blackwood - Kostal MD
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#5
05-10-2023, 04:14 PM
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It's been a decade, but Taylor completely refinished a mahogany guitar under warranty that had developed finish "bubbles." I had a shop contact who kept me up to date on timing, progress, etc. I was more than satisfied.
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#6
05-10-2023, 06:06 PM
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Quote:
__________________
"Mistaking silence for weakness and contempt for fear is the final, fatal error of a fool" - Sicilian proverb (paraphrased)
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#7
05-10-2023, 06:16 PM
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Me too!
Quote:
Highly recommended! And, if you’re shipping, be sure to check out pirateship.com, as they can save you money and easier, too. Go for it P
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4 John Kinnaird SS 12c CUSTOMS: Big Maple/WRC Dread(ish) Jumbo Spanish Cedar/WRC Jumbo OLD Brazilian RW/WRC Big Tunnel 14 RW/Bubinga Dread(ish) R.T 2 12c sinker RW/Claro 96 422ce bought new! 96 LKSM 12 552ce 12x12 J. Stepick Bari Weissy WRC/Walnut More
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#8
05-10-2023, 10:34 PM
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Yes, I have and also been there a few times to visit as well.
Taylor customer service is the industry leader in work on their guitars. If anyone can have your guitar looking and playing new, or as new as possible, it’s Taylor. 100% confidence.
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2004 Martin J-41 Special Sitka/EIR 2002 Huss and Dalton TDR 45 Sitka/Honduran Rosewood 2014 Huss and Dalton TDR 45 Bearclaw Adi/Brazilian Rosewood 2019 Ryan Nightingale Bearclaw Sitka/EIR
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#10
05-11-2023, 04:35 AM
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I sent one back for finish repair.
They did an outstanding job. It took a while to get it back but I don't think anyone could have come close to the repair they did. The also put a new nut on, and inspecting the guitar found one brace that they reset I'd do it again
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Ray Gibson SJ200 Taylor Grand Symphony Taylor 514CE-NY Taylor 814CE Deluxe V-Class Guild F1512 Alvarez DY74 Snowflake ('78)
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#11
05-11-2023, 08:18 AM
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My experience with Taylor repair was outstanding. I had a faulty ES-2 system which caused an audible hum. After a five minute call, they shipped a new pickup and I had it installed by a local luthier (Taylor authorized).
__________________
"If you tell the truth, you don’t have to remember anything." - Mark Twain
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#12
05-11-2023, 09:39 AM
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Hmm. During the past year I needed some work done on my GS Mini-e Koa. I contacted Taylor and their recommendation was to take it to an authorized Taylor service center (dealer). I have one five minutes from me, but when I contacted them I was told they were no longer an authorized warranty center. So, I traveled to another state where the next nearest Taylor authorized repair center was, left my guitar for a week (the repair was minor - electronic) and when I picked it up was told they currently did not have a Taylor certified rep on site!
I will say that my work wasn't overly complex, and the added benefit (to the detriment of my wallet) was that I wound up purchasing a 652ce Builders Edition from them!
__________________
I own 41 guitars. Most are made of wood. Some are not.
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#13
05-11-2023, 10:13 AM
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They did wonderful work for me on a 710ce a while back. I've got another guitar at a gold-certified service center right now.
Bob
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"It is said, 'Go not to the elves for counsel for they will say both no and yes.' " Frodo Baggins to Gildor Inglorion, The Fellowship of the Ring THE MUSICIAN'S ROOM (my website)
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#14
05-11-2023, 11:30 AM
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I appreciate all of the input. I talked with Taylor Customer Service this morning, my treasured 810e First Edition is boxed up and headed for El Cajon! Fingers crossed!!
Thanks again!
__________________
1992 Fender Newporter
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#15
05-12-2023, 04:07 AM
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I bought an 810 years ago. Took it for a setup to eliminate a buzz around the 12th fret and the tech said it needed a new neck.
Talked to Taylor and shipped it to them. About 6 weeks later it came back with a new neck. No charge to me. The only bummer was not having the guitar for 6 weeks.
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