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  #16  
Old 03-31-2021, 06:40 AM
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Boozehound Boozehound is offline
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Man, that's a big win. Makes you feel good about owning a Collings. The Boutique manufacturers really are a cut above the rest.
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  #17  
Old 03-31-2021, 08:11 AM
jklotz jklotz is offline
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Wow! That right there makes me want to own a Collings! That is some cs!
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  #18  
Old 03-31-2021, 08:53 AM
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That's customer service right there.
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  #19  
Old 03-31-2021, 09:24 AM
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Love to hear about a manufacturer of any kind, step up to the plate like this.
Iíve been on the Collings Bandwagon for a few years now. Two acoustics and a mandolin.
Happy to hear Iíve invested my hard earned money into such a great company and their wonderful instruments.
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  #20  
Old 03-31-2021, 09:24 AM
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Quote:
Originally Posted by Nanosecond View Post
From Collings, for the win:

This is an issue I recognize, and though you’re not the original owner, I would like to offer fix it under warranty for you. You would be responsible for the cost of shipping to and from our shop. We would cover the work to fix the finish which involves removing the neck, stripping, refinishing, re-assembly and a plek setup. A repair of this nature can take about 2-3 months to complete but we will work to finish faster than that.
Bravo, Collings! Can’t say I’m surprised, though. I’m the second owner of my Collings but every time I’ve talked to their customer service they’ve treated me just the same as if I was the original owner. A quality company making quality guitars…and offering quality customer service.
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  #21  
Old 03-31-2021, 10:20 AM
LeftyKev LeftyKev is offline
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wow, that's good service!
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  #22  
Old 03-31-2021, 10:23 AM
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Quote:
Originally Posted by buddyhu View Post
Contact Collings. They may not fix it for you for free, but they will treat you well, and might have some useful input to share with you.
This ! Speak to Mark Althans - he's great.
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  #23  
Old 03-31-2021, 11:20 AM
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I’ve been wanting to check out Collings and now will definitely take a look. Good companies stand behind the product not just the first buyer which makes their products more valuable. It’s just a good business policy that makes sense.
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  #24  
Old 03-31-2021, 12:03 PM
Mark L Mark L is offline
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Bravo. That response is an example of EXACTLY how they are. Thatís how Bill was, and he left it behind deeply seated in each and every one of them.
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  #25  
Old 03-31-2021, 12:15 PM
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Quote:
Originally Posted by Nanosecond View Post
From Collings, for the win:

This is an issue I recognize, and though youíre not the original owner, I would like to offer fix it under warranty for you. You would be responsible for the cost of shipping to and from our shop. We would cover the work to fix the finish which involves removing the neck, stripping, refinishing, re-assembly and a plek setup. A repair of this nature can take about 2-3 months to complete but we will work to finish faster than that.
Excellent!

yrs ago I bought a used Collings OM and the bridge came right off within a day. Called Collings, they looked up the serial number and offered to pay for a local repair guy to fix.

Collings/Waterloo is a class act.
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  #26  
Old 03-31-2021, 12:15 PM
jrb715 jrb715 is offline
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Quote:
Originally Posted by Nanosecond View Post
From Collings, for the win:

This is an issue I recognize, and though youíre not the original owner, I would like to offer fix it under warranty for you. You would be responsible for the cost of shipping to and from our shop. We would cover the work to fix the finish which involves removing the neck, stripping, refinishing, re-assembly and a plek setup. A repair of this nature can take about 2-3 months to complete but we will work to finish faster than that.

This reflects precisely my experiences with Collings. I love the guitars. I find them sensational. But the company is the best I've ever had contact with.
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  #27  
Old 04-01-2021, 06:39 PM
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Great company, great guitars.
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Bown Wingert Kinscherff Sobell Circa Olson Ryan Fay Froggy Bottom Santa Cruz Beneteau Fairbanks Franklin Collings Tippin Martin Northworthy Pre-War GC Taylor Fender HŲfner

43 in total (no wife)

Around 30 other instruments

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  #28  
Old 04-02-2021, 01:17 AM
Kevin L Kevin L is offline
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Top service from Collings.

@Nanosecond Can you please post when you get the guitar back, let us know what it's like? I'll bet it will come back as new, Collings won't just do the minimum needed to repair the finish - albeit that is quite an involved process - but will give the whole guitar a going-over.
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  #29  
Old 04-02-2021, 08:12 AM
Nanosecond Nanosecond is offline
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Will do!
It will be a bit before I send it off. After a major purge, I'm down to one acoustic (the Collings) and one electric (AV65 Jazzmaster). I've got a custom Martin coming in a month or so. I'll use its box to ship to Collings!
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collings, fingerboard, finish, neck, repair

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