The Acoustic Guitar Forum

Go Back   The Acoustic Guitar Forum > General Acoustic Guitar and Amplification Discussion > General Acoustic Guitar Discussion

Reply
 
Thread Tools
  #1  
Old 10-12-2020, 09:49 AM
DaveKell DaveKell is offline
Registered User
 
Join Date: Oct 2011
Location: Ft. Worth, Texas
Posts: 1,340
Default Zzounds not very forthcoming...

I recently contacted Zzounds customer service with a question about the new Takamine tsp178ac in the transparent blue flamed maple version. Itís listed as blemished and $300 less expensive than regular MSRP. I asked for a description of the visual extent of the blemish and was very curtly told ďwe canít do thatĒ. Naturally I asked why and was told they are in sealed packaging they donít open to inspect. I was a bit alarmed by that unwillingness to take a simple step to give a prospective buyer a hands on description. So Iím left to decide if I want to order it and hope for a minor flaw or have to return it within the allotted 30 day time. Has anyone ever ordered a blemished guitar and found the extent of the imperfections to be acceptable?
__________________
1972 Yamaha FG200 (shop guitar)
1982 commissioned Kazuo Yairi DY90
2015 Martin HD28 VTS custom shop
Reply With Quote
  #2  
Old 10-12-2020, 09:52 AM
aeisen93 aeisen93 is offline
Registered User
 
Join Date: Aug 2020
Posts: 274
Default

I don't have any experience with that. However, this would definitely vary on a case-by-case basis. So if people here reply saying "it was fine" or "I had a bad experience" it doesn't really help with the specific guitar you are looking to possibly purchase.
__________________
Taylor 814ce
Martin X1-DE
Taylor 110
Washburn WP21SNS
Gibson G-45 Studio
Reply With Quote
  #3  
Old 10-12-2020, 09:54 AM
Mattface Mattface is offline
Registered User
 
Join Date: Oct 2020
Location: Williston, VT
Posts: 141
Default

Quote:
Originally Posted by DaveKell View Post
I recently contacted Zzounds customer service with a question about the new Takamine tsp178ac in the transparent blue flamed maple version. Itís listed as blemished and $300 less expensive than regular MSRP. I asked for a description of the visual extent of the blemish and was very curtly told ďwe canít do thatĒ. Naturally I asked why and was told they are in sealed packaging they donít open to inspect. I was a bit alarmed by that unwillingness to take a simple step to give a prospective buyer a hands on description. So Iím left to decide if I want to order it and hope for a minor flaw or have to return it within the allotted 30 day time. Has anyone ever ordered a blemished guitar and found the extent of the imperfections to be acceptable?
This doesn't surprise me at all as I expect the person answering the phone is probably not in the same building, or maybe even the same country, as the guitar. I get why you would WANT the info, and it's reasonable to expect a description of the blemish, but that's just not how things work in phone bank and warehouse style businesses. This is of course a good example of why folks might choose to go with a smaller vendor who is actually connected with their product rather than just warehousing it.
Reply With Quote
  #4  
Old 10-12-2020, 10:08 AM
ntotoro ntotoro is offline
Registered User
 
Join Date: Nov 2008
Location: NoVa
Posts: 877
Default

When the person answering they phones says "can't," I'm betting he or she literally can't. The phone folks probably aren't even in the same location as the store itself.
Reply With Quote
  #5  
Old 10-12-2020, 10:27 AM
gr81dorn gr81dorn is offline
Charter Member
 
Join Date: Jun 2016
Posts: 1,480
Default

I think in cases with the big online sellers, MANY times the items they sell as "blems" are open box, returns and have pretty minor defects, but without any willingness to verify, that still is a roll of the dice for the buyer.

You gotta love the mom and pop shops cuz most of them will do all sorts of in-hand descriptions, photos, etc.
Reply With Quote
  #6  
Old 10-12-2020, 10:33 AM
Scotso Scotso is offline
Charter Member
 
Join Date: Feb 2016
Posts: 926
Default

Quote:
Originally Posted by DaveKell View Post
I recently contacted Zzounds customer service with a question about the new Takamine tsp178ac in the transparent blue flamed maple version. Itís listed as blemished and $300 less expensive than regular MSRP. I asked for a description of the visual extent of the blemish and was very curtly told ďwe canít do thatĒ. Naturally I asked why and was told they are in sealed packaging they donít open to inspect. I was a bit alarmed by that unwillingness to take a simple step to give a prospective buyer a hands on description. So Iím left to decide if I want to order it and hope for a minor flaw or have to return it within the allotted 30 day time. Has anyone ever ordered a blemished guitar and found the extent of the imperfections to be acceptable?
If it is sealed how do they know it was a blem? Somebody had to see it for it to be labeled blem.
__________________
bunch of stuff but less every year
Reply With Quote
  #7  
Old 10-12-2020, 11:08 AM
mherrcat mherrcat is offline
Registered User
 
Join Date: Mar 2019
Posts: 46
Default

I bought a "blemished" Fender Jazzmaster from Sweetwater. They had pictures of the "damage" on their website. Looked like someone had just dropped a cable plug on the body near the jack. Like a pinhead sized dent in the finish. $200 off.
Anyone who won't show you the "blemish" is trying to hide something.

There is another one currently listed there.

https://www.sweetwater.com/store/det...=JazzAO6R3CSd1

This is how good sellers operate.
Reply With Quote
  #8  
Old 10-12-2020, 12:12 PM
Steve DeRosa Steve DeRosa is offline
Registered User
 
Join Date: Mar 2013
Location: Staten Island, NY
Posts: 10,587
Default

Bought a blem Ibanez SR405 5-string bass from zZounds in the early-2K's, price right but sight unseen...

Had a nasty dent in the back of the neck, around the 7th fret; some smoothing and buffing reduced it to a point where it doesn't interfere with play - still visible, though - and it's served me well for nearly two decades...

IME it's a crap shoot - only you can decide - but Sweetwater tends to be not only more rigorous in their standards, but more generous with their discounts...
__________________
"I've never wished a man dead, but I have read some obituaries with great pleasure."
- Mark Twain
Reply With Quote
  #9  
Old 10-12-2020, 12:29 PM
Ralph124C41 Ralph124C41 is offline
Registered User
 
Join Date: Feb 2016
Location: Southern Tier, New York
Posts: 1,344
Default

Years ago I bought an open-box or blemished bass combo amp. I didn't get a picture but I think I talked to somebody who told me there were two defects. I found one ( a crease in the Tolex covering but not a puncture)
but the second problem I never found. However, the amp came with no power cord. I called the big-box retailer and asked for a cord because that is standard equipment with all amps AFAIK. I was told , "Sorry, you got what we got." So I had a spare cord but that would have been a cost for somebody else.

However I have called the same retailer and asked for photos of a blemished guitar. I was told it may be possible, but as others have said, the customer service agent may be in another building ... or state ... from the warehouse where the guitar is located. I pressed and the agent said she would ask the warehouse person to take a picture of the guitar and send it to me or back to the agent to send it to me. However, the agent said she couldn't guarantee the warehouse person would do it in the first place and secondly, it may take a long time and the guitar would have been sold by then, so I was urged to buy it now.

However I got vague responses about what would happen if I bought the guitar and found it had too many defects or blemishes. On one hand maybe i would get a full refund. On the other hand, however, maybe I would have to pay for shipping and maybe even a restocking fee if somebody said my complaint(s) did not rise to anything more than a case of buyer's remorse.

But as others have said I'd would watch out for companies that flat out refuse to help you. I would ask for a supervisor maybe but, again, you may not get anything (in this case I doubt you would get more than lip service) and the time it took may be too long to wait. And I would try to find out ... in writing ... what are the return policies on the item.

The more I think about it I probably wouldn't gamble on the item ... but I might if it was either a great deal or it was something I just couldn't find anywhere else.
__________________
Epiphone AJ500MSN
Alvarez AD30
Alvarez AJ80
Alvarez AD710
Alvarez RD20S
Mitchell ME1
Esteban American Legacy
Rogue mandolin
Reply With Quote
  #10  
Old 10-12-2020, 12:34 PM
Ozarkpicker's Avatar
Ozarkpicker Ozarkpicker is offline
Charter Member
 
Join Date: Mar 2017
Location: Springfield, MO
Posts: 940
Default

Zzounds has a pretty good return policy though...and I think they give you a 15-day window to return the instrument if you're not satisfied or there is a manufacturers defect. I have done business with Zzounds in the past, and the sales guys were generally forthcoming and knowledgeable...but it is pretty obvious they aren't anywhere near the warehouse that houses their inventory.
Reply With Quote
  #11  
Old 10-12-2020, 12:46 PM
Steve DeRosa Steve DeRosa is offline
Registered User
 
Join Date: Mar 2013
Location: Staten Island, NY
Posts: 10,587
Default

Quote:
Originally Posted by Ozarkpicker View Post
Zzounds has a pretty good return policy...but it is pretty obvious they aren't anywhere near the warehouse that houses their inventory.
TMK their warehouse also services American Musical, possibly Same Day Music and 8th Street as well...
__________________
"I've never wished a man dead, but I have read some obituaries with great pleasure."
- Mark Twain

Last edited by Steve DeRosa; 10-12-2020 at 04:05 PM.
Reply With Quote
  #12  
Old 10-12-2020, 12:48 PM
guitar12 guitar12 is offline
Charter Member
 
Join Date: May 2006
Location: Newport Beach, CA
Posts: 952
Default

Quote:
Originally Posted by Ozarkpicker View Post
Zzounds has a pretty good return policy though...and I think they give you a 15-day window to return the instrument if you're not satisfied or there is a manufacturers defect. I have done business with Zzounds in the past, and the sales guys were generally forthcoming and knowledgeable...but it is pretty obvious they aren't anywhere near the warehouse that houses their inventory.
I think that hits the nail on the head. Seems like there is little risk to ordering it if you can just return it.

Rob
__________________
2002 Taylor Big Baby
2005 Taylor 214
2012 Taylor GC3
2020 Sawchyn Beavertail mandolin
1950's Stradolin mandolin
Reply With Quote
  #13  
Old 10-12-2020, 12:53 PM
boneuphtoner boneuphtoner is offline
Registered User
 
Join Date: Jul 2018
Location: Maryland
Posts: 461
Default

The one and only time I ordered from them I ordered an amp and a tuner, and I thought it was odd that I received one of the items from Ohio and the other from Louisiana - and supposedly the company is located in NJ - I was very confused, and I asked about this, and all they said was these were different "warehouse" locations - this seemed incredibly odd, but is consistent with the other experiences here. The products were great, in any case and the prices were fair and shipping was free.
__________________
Martins: 0000-18 Sinker Gruhn, HD-28, D-X2E, Backpacker
Taylors: 326ce, Academy 12
Reply With Quote
  #14  
Old 10-12-2020, 01:07 PM
GangstaPat GangstaPat is offline
Registered User
 
Join Date: Mar 2012
Location: Dallas, Texas
Posts: 1,202
Default

I ordered a new guitar and received a blemished guitar from Zzounds once. I feel they were quite fair on the price adjustment and I took it. They also stated that I could have returned it for free and received a full refund. I will order blemished product from Musician's Friend without reservation because I have had a lot of luck with them including a keeper Bedell that could have passed for new even to my critical eye.
__________________
Martin-Taylor-L'arrivee-Halcyon-Guild-Bedell-Manuel Rodriguez-D'Angelico-Ibanez-Recording King
Reply With Quote
  #15  
Old 10-12-2020, 02:16 PM
frankmcr frankmcr is online now
Registered User
 
Join Date: Jan 2011
Posts: 3,373
Default

The blem guitars that get offered for sale are very slightly blemished - there's plenty of posts on AGF along the lines of "It was described as a blem but I couldn't see anything wrong."

Guitars with blems worse than that never leave the factory, they're used for firewood (or sometimes in commercials that show a guitar being destroyed so people on the internet will have something to be outraged about).
__________________
Kalamazoo Sport Model
Martin 0-28VS
Martin 0-18KH
Danelectro Dano Pro reissue
Vega lap steel
Maui Music CM concert ukulele
Hollokoi Lajos citera
Tom Yocky dulcimer
Reply With Quote
Reply

  The Acoustic Guitar Forum > General Acoustic Guitar and Amplification Discussion > General Acoustic Guitar Discussion

Thread Tools





All times are GMT -6. The time now is 10:44 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
Copyright ©2000 - 2020, The Acoustic Guitar Forum
vB Ad Management by =RedTyger=