Issues with Zoom

[Silly Moustache]

Originally Posted by ChuckS

I agree. To the OP: Have you selected the “original sound” setting in Zoom. This is critical for acoustic guitar open mics.

Yes, it is, and when I use zoom on my W10 laptop through "edge" I find the original sound on/off facility in the top left hand side of the screen but some of my clients don't see it there, and some can't find it at all, and I don't know why. any idea where esle it might be found?
TIA, Andy

[phcorrigan]

Originally Posted by Silly Moustache

Yes, it is, and when I use zoom on my W10 laptop through "edge" I find the original sound on/off facility in the top left hand side of the screen but some of my clients don't see it there, and some can't find it at all, and I don't know why. any idea where esle it might be found?
TIA, Andy

You have to enable Original Sound in audio settings. That will allow it to appear on the upper left corner of the screen.

[ChuckS]

Originally Posted by ChuckS

I agree. To the OP: Have you selected the “original sound” setting in Zoom. This is critical for acoustic guitar open mics.

Originally Posted by phcorrigan

As I said in my original post, yes. I have also checked all Windows sound settings. I have been doing this for three years, so I do know how to use Zoom for music.

BTW, even with Original Sound off, current Zoom versions handle music reasonably well, and don't completely block it.

Believe me, I have searched the web for any possible causes and found none. I have found a few others with the same problem but also no resolution.

I'm not sure if I should even ask this, as you've said you have all the settings correct, but I'll ask anyway: In Zoom, under the Audio Advanced tab, do you have "Signal processing by Windows audio device drivers" set to Off?

[phcorrigan]

Originally Posted by ChuckS

I'm not sure if I should even ask this, as you've said you have all the settings correct, but I'll ask anyway: In Zoom, under the Audio Advanced tab, do you have "Signal processing by Windows audio device drivers" set to Off?

Yes, set to Off.