help! New JBL Eon One Mk 2 Rubiks' Cube.

lt20dbl · #1 03-27-2023, 03:40 PM

Been trying all the standard recipes but cannot link speakers to app or get the thing to work to produce sound, period. Powers up fine battery is fine. speakers asleep. Any real source of help out there?

lt20dbl · #2 03-28-2023, 09:07 AM

guess not.

ZackPomerleau · #3 03-28-2023, 09:44 AM

Quote:

Originally Posted by lt20dbl

guess not.

Have you just plugged directly in? Not using the app? Are you sure there isn’t like a pair button on the device itself?

leew3 · #4 03-28-2023, 09:48 AM

this link might help

https://support.jbl.com/customer-service/

lt20dbl · #5 03-28-2023, 10:39 AM

Quote:

Originally Posted by ZackPomerleau

Have you just plugged directly in? Not using the app? Are you sure there isn’t like a pair button on the device itself?

I have tried plugging in a mike with no results yet. There is a pairing function on the unit but it always fails as does trying to pair it on the app or the phone bluetooth. Thanks for the suggestions.

lt20dbl · #6 03-28-2023, 10:40 AM

Quote:

Originally Posted by leew3

this link might help

https://support.jbl.com/customer-service/

Thank you. Will give that a try.

Cuki79 · #7 03-28-2023, 01:17 PM

Quote:

Originally Posted by lt20dbl

Been trying all the standard recipes but cannot link speakers to app or get the thing to work to produce sound, period. Powers up fine battery is fine. speakers asleep. Any real source of help out there?

I have seen that. You need to update the firmware.

I could have the lights showing connection but zero control.

After firmware update it worked.

lt20dbl · #8 03-28-2023, 01:26 PM

Quote:

Originally Posted by Cuki79

I have seen that. You need to update the firmware.

I could have the lights showing connection but zero control.

After firmware update it worked.

I got a prompt to do that as soon as I powered it up. I did it but maybe the factory re-set undid it? I got channel one working today. Tried it with guitar and then voice. sounds great. The other channels have yet to unlock. This was manual. I can live without the remote control.

lt20dbl · #9 03-28-2023, 07:26 PM

I'm all set now. Managed to get it up and running manually and it sounds great. Maybe if they get their app to work as well as the EV app, I'll give it another go. I'm good for now. Thanks all.