Problem with Reverb

[l.v.marucci]

I have been trying unsuccessfully to contact Reverb by phone in an effort to resolve a problem with a customer who purchased a guitar from me. I have followed all their guidelines but they fail to provide a phone code via text or email. Further, my online chats have ended by them before I can explain the problem. I am disgusted with them. Does anyone else have problems with Reverb?

[fazool]

I found them to be less personal since being purchased by Etsy but I, still have had good service with them

[pagedr]

They do not have a phone number. Start a chat with them, let them know you're having an issue, and they will pass you off to a customer support person. Usually takes a few days for that person to reach out. Have had no issues with their support.

[gr81dorn]

Originally Posted by fazool

I found them to be less personal since being purchased by Etsy but I, still have had good service with them

Same - they used to be super responsive with great actual human interaction in those good old days. Everything's gotten worse since the ETSY takeover, but I've still not had a bad experience, just less great.

[l.v.marucci]

Reverb does have a phone contact, 888-726-2728 but every time I contacted them they advised they would send me a phone code to complete the process after I supplied them with a myriad of information, which I did. Then as I stated earlier they failed to text or email me the code they said they would.

[Earl49]

Hmmm. Given the many negative experiences with Reverb reported here since Etsy took over, it does not seem so absurd to put up with the flakes and tire-kickers on Craigslist. I would never sell using Reverb, but I might consider buying something one day. They always side with buyers.