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  #16  
Old 03-15-2023, 11:04 PM
jdinco jdinco is offline
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Originally Posted by Captain Jim View Post
" it doesn't seem fair that Emerald should eat the cost both ways.
If you return a guitar do they refund your initial shipping costs? I would think not, but I don't know.
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  #17  
Old 03-16-2023, 09:39 AM
Captain Jim Captain Jim is offline
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Originally Posted by jdinco View Post
If you return a guitar do they refund your initial shipping costs? I would think not, but I don't know.
I have no experience with this - I've kept each of my Emeralds; never bought a guitar with the thought that I'd be returning it. I am pretty sure that any of the guitar entities that allow you a "risk free" trial do not refund the shipping.

I see that Emerald is offering free shipping on their St Patrick's Day Sale, with 50% off Celtic inlays on their 3D Builder.
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  #18  
Old 03-16-2023, 08:33 PM
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I have no experience with this - I've kept each of my Emeralds; .
I suspect your experience is typical, hard to imagine very many getting returned once the buyer sees what's in that case ! The workmanship on the ones I've owned was perfect.
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  #19  
Old 03-21-2023, 04:49 PM
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And if you've had and played an Emerald for close to 30 days, you're probably going to hang onto it for keeps...
And yetÖ

Ö
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  #20  
Old 03-21-2023, 04:56 PM
casualmusic casualmusic is offline
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Originally Posted by David Eastwood View Post
Rainsong offers the same 30-day return period, with the buyer paying return shipping:

https://www.rainsong.com/warranty-return-policy
https://www.rainsong.com/warranty-terms-conditions

Emerald increased their tryout period to match RainSong. It’s a good thing. Mail order arrivals especially international shipping might not coincide with a convenient tryout slot. Also allows time for back and forth needed to resolve issues.

Our local music chain stores have a long standing policy of 30 days tryout. It lets me try using my strings in my environment. I’m usual clear after two weeks about keeping or returning.
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  #21  
Old 03-22-2023, 08:31 AM
jim777 jim777 is offline
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I suspect your experience is typical, hard to imagine very many getting returned once the buyer sees what's in that case ! The workmanship on the ones I've owned was perfect.
Amen to that, I got mine in 2017 after playing a few at the factory, and I can't imagine not having in the stable. It is a fantastic guitar like very few I've ever owned in my just shy of 50 years of playing.
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  #22  
Old 03-23-2023, 08:41 AM
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Originally Posted by PassingThru View Post
I checked out their stock. Seems to me they have quite a number of guitars in stock. I'm beginning to wonder if this is some type of clearance sale with the carrot being the 30 day return and free shipping as opposed to a discount.
Also makes me wonder where the returns go. Is there an outlet somewhere that sells them at a discount, or do they polish them up and resell them as new?
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  #23  
Old 03-23-2023, 01:01 PM
PinkLine PinkLine is offline
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I purchased an X10 from stock in November, received it and returned in December. They were great about the return. It cost me about $130 USD to return it. I returned it because I didn't like the neck profile (dang near rectangular and very thin front-to-back, plus the fingerboard widened drastically from the nut to the body). I loved everything else about the guitar. With only a 10 day return window, there was insufficient time for me to try to adjust to it. Perhaps the story would have had a different ending with the new 30 day policy.
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  #24  
Old 03-23-2023, 04:19 PM
TripleFret TripleFret is offline
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Default Return shipping cost is covered by Emerald

Quote:
Originally Posted by jdinco View Post
If you return a guitar do they refund your initial shipping costs? I would think not, but I don't know.
Emerald is covering the costs of return shipping for the 30-day trial. The FAQs and terms and conditions on their website state that they will arrange a shipping label for the return!

https://emeraldguitars.com/terms-conditions/
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  #25  
Old 03-23-2023, 04:24 PM
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Emerald is covering the costs of return shipping for the 30-day trial. The FAQs and terms and conditions on their website state that they will arrange a shipping label for the return!

https://emeraldguitars.com/terms-conditions/
Thatís a welcome update - it was not the case a week or so ago.

This truly is a risk-free trial - a great way to overcome what many perceive as the primary obstacle to owning an Emerald.
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  #26  
Old 03-24-2023, 09:47 AM
jdinco jdinco is offline
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Thatís a welcome update - it was not the case a week or so ago.
They must have read my suggestion !
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  #27  
Old 03-27-2023, 09:29 AM
PassingThru PassingThru is offline
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This new 30 day return policy is giving me GAS for a X20. Iíve never played one or heard one live, but Iíve got GAS. I may not be able to hold out until I come back to the reality of I have enough guitars.


Got this from their chat this morning.
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File Type: jpg Emerald_30_day_return.jpg (47.3 KB, 37 views)
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