A number of years ago, on black Friday, I saw a great deal on a Limited T-3. It arrived from a warehouse in Phoenix and the frets were sharp from being stored in a dry climate.
I got a live person finally at customer service and explained the problem. They said I could return or they could try to find a replacement. I told them a replacement would probably have the same problem.
I said I like the guitar, but it would take a few dollars to make it right and I wouldn't know the cost until I took it to a guitar tech. Without hesitating, the rep said "Do you think $200 will cover the work?"
I said yes and they refunded to my card.
