[ozgolath]

UPDATE:

So i used paper shims at the saddle incrementally till i got the tone and action exactly where i like it - the guitar is singing again! I cant notice any change in intonation from paper shims (is that a myth?)

The only thing left is - the nut! not sure but does the much lowered nut action cause less snappy open string hammer-ons?

Eventually I'll speak to the tech and see if he'll make good on his warranty and do a proper job on the saddle and nut.