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Old 06-19-2021, 05:32 PM
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SprintBob SprintBob is offline
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Quote:
Originally Posted by jim1960 View Post
The only thing I can think of is that perhaps you have your cables reversed (but I'm assuming you checked and double-checked that) or that you didn't turn the gain up high enough to make up for the -15 pad.

I'm using the female XLR connections on the back of the Axis as inputs and the male XLR connections as the outputs. I've turned the output level all the way to the right with no change at all.

Does the red indicator light come on when you engage phantom power?

Yes

Short of any of those, I can't think why it would not be working other than the unit being damaged in some way. And since it's a demo unit, that's certainly possible. In the videos on this unit, SoundPure says they have them in use in their studio. A demo from them might have a lot of hours on it.

I'll certainly be having that discussion with them. The unit looks perfect, not a mark on it.
Quote:
Originally Posted by Brent Hahn View Post
Now that we know that the pre is Australian and you're (probably) American, the only other thing I can think of is that it might be set for 220V operation, when you probably want 110.
There is a switch and it's set to 115VAC.
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