Those don’t look like finish cracks in the heel of the neck to me. I would return the guitar for a full refund in a heartbeat if I was in your position.
There are plenty of excellent quality resonator instruments out there, and you can do much better.
In my opinion this is not a nuanced situation. To ship out an instrument with the flaws this guitar has is a major red flag, and it’s not going to get any better.
Get out of this deal any way you can and don’t do business with them again.
Normally when people post about perceived problems with new guitar purchases I’m the guy advising them to get any small problems taken care of locally, and to avoid turning a mountain into a molehill.
Not this time. Your best bet is to return the guitar and get your money back.
Hope this helps.
Wade Hampton Miller
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