Quote:
Originally Posted by Mr. Jelly
...It's always managements fault as they are the ones that are responsible for making things work like they are supposed to.
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That's my mantra. One need not go to many fast food restaurants to find verification of the this thread's theme, but I can send you to any of the Arbies restaurants in Richmond, VA for verification of how good food, service and experience can be when management is on top of their game...
The Restaurant Company — Richard Ripp, a graduate of the Culinary Institute of America, founded The Restaurant Company in 1967 with 25 employees. Since then, the company has opened 18 innovative Arby’s restaurants in the Richmond metro area, as well as the acclaimed Can Can Brasserie in Carytown. The Restaurant Company’s success is based on simple principles – being friendlier, faster, more courteous and quicker to recognize the customer’s wants and needs. That means aggressively pursuing innovations that take customer satisfaction to a new level. We constantly expand our menu, introducing a variety of new products and concepts. Our famous Roast Beef sandwiches are joined by choices ranging from subs, market-fresh salads, rotisserie chicken, turkey specialties, fresh vegetable side dishes and creative appetizers. From the beginning, The Restaurant Company has reflected the energy, innovation and vision of its founder. Richard Ripp’s goal was to build a company that is among the most highly respected food operators in the market. Service is – and always has been – our most important product.