I don't want to be overly critical of a new sponsor, but, based on the report, I think that repair should have been covered by the warranty. The neck is unlikely to have twisted so much from mere humidity excess as to bias the bass strings to the fret board, as described. If humidity was the cause, then it would seem a design defect is to blame, as that degree of moisture sensitivity renders the instrument questionable for its purpose.
From the repair, it sounds like a bad neck was used and sold as good. I'd love to learn how this repair could have been necessitated by excess humidity.
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