We were 20 year customers with Liberty Mutual for our auto & RI home until last June and had no claims in all those years. We received our auto renewal which had a forty percent plus rate increase. We called to learn why, and the explanation from our agent was that Liberty suffered an unusually high number of claims from other policy holders in Florida. She said they needed to cover the claims paid to other policy holders with a rate increase to all policy holders. We tried to negotiate, however we had no luck. I felt like the guy in their current ad campaign who wants to get away, however instead of jumping into the river, we jumped over to AMICA for both policies, with better coverage at the same rate as our old policy. Needless to say, IMO, their "Liberty Liberty Liberty" well funded advertising campaign is pure hype. My advice to the OP is to shop around.
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Last edited by Basalt Beach; 02-17-2019 at 11:02 AM.
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