Quote:
Originally Posted by justonwo
Seems like Reverb is a safe place to buy gear. They took care of you in the end and are making notes about the buyer’s account. You’ve done as much as you can do and you got your money back without too much trouble. Sounds like a win.
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Would not call it a "win" for the OP. It isn't a win for anyone that makes a purchase from Reverb and then has to jump through hoops to get a refund for a damaged guitar due to improper packing. Time is money and the OP had to spend the time to chase down the seller, who did not respond, and then go through Reverb to resolve the issue. The OP also had to pack and return the guitar.
The potential Reverb Customer is
relying on a bogus rating for a seller who does not package a guitar properly for shipping and does not respond to their buyer who received a damaged guitar.
That is a lose - lose proposition for Reverb and the potential Reverb Customer! How many people won't risk buying off of Reverb as a result of stories like this?