Ive delt with them a few times -- my kids want me to deal with them more because the first order i ever placed with them came with a bag of mixed candy -which was fun ( for them )- the only problem i have is when they call me out of the blue asking if i need anything ( that i dont like )
been thinking about buying a digital recorder from them- i like their free extended warranty -
Not a fan of buying a new guitar blind -and their sopose to check out a guitar before they ship it - wonder how they do get rid of a lemon -wonder if Martin will take it back from them ?
Hope you like your OM28 , ive got a OM28v -which i absolutely love , one of my favorites.
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Wood things with Strings ! 
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