I ordered my X20 with no pickup so it came with their normal strap button (the one you mentioned) at both points. I never removed the upper one but I had to remove the lower one to widen the hole for a strap jack. It's the exact same button. I couldn't get my hand all the way in there on the X20 to do it so I had to get creative. I taped a small piece of wood to a crescent wrench and with some trial and error I got it out. If the nut falls just tilt the guitar and it'll slide right down to the sound hole. It's the exact same button so there's no worries there, just getting at it is the problem.
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