recent experience
I had a headstock veneer delaminate in one corner from the neck on my two-year-old Taylor GS Mini. Taking advantage of Taylor's lifetime guarantee to the original owner, I sent the guitar to the Taylor mother ship for attention. Attention I got. A new neck and new strings. Easier for Taylor to swap the neck than do workbench repairs on my neck and send it back to me. Sure makes for a happy customer. One person's opinion about Taylor's NT neck.
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